Solar Art (www.solarart.com) is looking for an energetic, efficient, detailed oriented, Scheduling Manager to join our growing team. Be a part of one of the country's largest window film and graphics companies while furthering your career. If you are able to have fun while also getting the job done by being productive then you will enjoy working with our team.
Position Overview
The Scheduling Manager keeps the office moving by managing installation activity, providing outstanding customer service, and keeping accurate records. The role requires a high level of organizational skill, a passion for supporting a team of talented installers to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys helping support a team, interacting with customers, is able to organize multiple workstreams simultaneously, and is passionate about running a tight ship while creating a positive team environment.
Key Job Responsibilities
Job Management
Schedule installation activity using online tools including CRM, and in-house software, balancing factors including customer's desired delivery date, installer skill, and availability, job site requirements, and materials availability
Ensure the correct film is available for the job by accurately managing inventory, collaborating with other offices, and placing timely orders with suppliers
Understand site access requirements and organize access equipment like scissor and boom lifts
With support from the corporate contracts and insurance team, prepare and submit pre-job paperwork including safety and access plans
Complete and submit job progress and job completion paperwork based on customer requirements
Oversee the submission of warranty registrations with suppliers as invoices are paid
Customer Service
Work with the Operations Assistant to ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
Support the work of the Estimators by creating new job records and entering pertinent information and scheduling estimates as leads are received via the internet and phone
Help update deal information throughout the job lifecycle
Financial Management
Create accurate and timely billing statements including progress billing for longer jobs
Maintain good quality records using online tools like G-suite
Support the management of film inventory ensuring job consumption and monthly checks are accurate and timely
Support the management of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks
Teamwork
Be flexible and seek out opportunities to help other office team members experiencing high volumes of work to maintain a high level of productivity and customer service by stepping into Ops Assistant and Ops Manager duties as required
Job Requirements
Bachelor's Degree in a relevant field or commensurate experience
Responsive and friendly customer service
Effective organization of multiple concurrent activities
Diligence to support the team throughout the job process
Strong written and verbal communication skills
Familiarity working with online tools like g-suite
Knowledge of window film is a plus but training will be provided