Desktop Support Tech at The Judge Group Inc. in Denver, Colorado

Job Description:

Location: Denver, CO

Salary: $19.00 USD Hourly - $20.00 USD Hourly

Description: Our client is currently seeking a Desktop Support Tech

• The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

This job will have the following responsibilities:

• 
  


• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.


• Provide support to client-identified VIPs


• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.


• Perform Install/Move/Add or Change (IMAC) activities.


• Perform all assigned desk-side support activities


• Display outstanding technical and professional services skills at all times


• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines


• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair


• Understands and follows all documented service operations policies and procedures.


• Other duties or certifications may be assigned to meet business needs




• Requirements




• Education and Experience:


• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience


• Certifications and/or Qualifications:


• Maintain all required OEM Certifications as directed by Management


• Knowledge of relevant software and hardware systems


• Understanding of ITIL methodologies


• A+ certification is desired


• May require additional customer-specific certifications or training as required


• Skills:


• Excellence in communication and customer-facing skills


• Strong oral, written, and interpersonal skills


• Ability to follow instructions and processes with minimal instruction


• Ability to lift and or move various computer equipment up to 50 lbs.


• Additional requirements may exist if the offer of employment is extended

Contact: shabeeb@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now