Posted in Information Technology 20 days ago.
Type: Full-Time
The SailPoint Customer Success team is dedicated to maximizing the value our customers derive from our solutions. We strive to build lasting relationships that ensure customers achieve long-term success and become loyal advocates for SailPoint.
The Role: As a Customer Success Manager, you'll champion client satisfaction and serve as a strategic advisor for State and Local Government and Higher Education (SLED) accounts. You'll build trust, proactively guide clients in the optimal use of SailPoint products, and identify opportunities to deepen their engagement and drive greater business value.
Key Responsibilities:
You will be trained on internal SailPoint processes and products and join other CSMs on customer calls. Within 4-7 weeks, you will have customer introductions as the point of contact and familiarize yourself with different departments like support, product management, development, and sales on behalf of the customer. You will have demonstrated responsiveness and accountability to customers.
Within 3 months:
You will have received 1/3 or more of your book of business and have guided customers towards identity objectives through recurring touch point meetings. You will have gathered a high-level understanding of the product portfolio, the value proposition, and how customers are using products.
Within 1 year:
You will have successfully received your entire book of business and all accounts while identifying referenceable customers. You will have conducted executive business reviews for clients and identified and remediated accounts at risk of churn.
Travel:
#LI-REMOTE #LI-AS1
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
BGIS |
BGIS |
Allscripts |
Ardurra Group, Inc. |
Ardurra Group, Inc. |
Federal Reserve Bank (FRB)
$90,000.00 per year
|