GCF - Head of Client Administration, MD at State Street in Boston, Massachusetts

Job Description:

Global Credit Finance (GCF) Head of Client Administration, Managing Director

Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges through solutions, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success.

For over two decades, State Street's Global Credit Finance (GCF) has been committed to partnering with the world's most sophisticated asset managers and institutions in order to help them reach their goals through providing a broad array of liquidity and financing solutions. With over $100B in committed facilities, our scale and global reach allows GCF to deliver both thoughtful insights and creative solutions. We focus on cultivating collaborative partnerships with our clients while actively optimizing returns for the Bank's balance sheet.

Why this role is important to us

GCF is seeking a Global Head of Client Administration for GCF's lending portfolio, leading a team of subject matter experts who manage the set up, compliance, administration and servicing of GCF's clients globally. This team works in close collaboration with both GCF's Front Office Relationship Managers, Back office Loan servicing/Transaction Processing teams and acts as a conduit to internal and external service providers. This position also manages and drives relationships with external technology/systems owners.

The Boston-based position, reports to the Head of Centralized Functions, MD and is a member of the senior leadership team, and as such will play an important role in influencing the direction of GCF's overall product and client servicing strategy. The applicant should have significant client onboarding, credit/banking and client administration experience as well as an understanding of State Street's role, value proposition, visibility, evolving client needs and industry developments in Credit lending markets.

What you will be responsible for:

• Develop and lead a high performing, global team working with internal clients and stakeholders to deliver a client focused and efficient service experience


• Oversee management of Client Administration, including AML/KYC, regulatory compliance and deal execution


• Provide input and guidance into the development and assessment of new products and services


• Steer relationships with internal and external service providers including management of vendor interactions.


• Champion a culture of risk excellence and ensure adherence to State Street's internal Risk Management and Control frameworks


• Manage and coordinate internal reviews, audits and regulatory exams


• Direct and influence GCF's systems architecture, technology improvements and deal workflow


• Represent GCF in all applicable committees, boards and advisory forums

• Advanced degree in a relevant field or equivalent


• Minimum of 10 years of experience in Credit Servicing/Operations, with a proven track record and experience in driving improvements in process and service.
  Demonstrated ability to identify and manages operational risks


• Builds trust and collaborates with key internal stakeholders through excellent communication and influencing skills


• Demonstrated understanding of the importance of pro-active, transparent and constructive relationships


• Inspirational leader of people who builds and leverages diverse talent that consistently delivers against team goals


• Demonstrated ability to provide fresh insights, resilient and a leader of change

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:
$160,000 - $250,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.