Receptionist Client Service Associate at Jackson Hewitt in Phoenix, Arizona

Job Description:

The Seasonal Client Support Associate supports the district with a variety of duties to include greeting clients, scheduling appointments, and marketing to local business. The position coordinates client flow and assists in preliminary data entry and document collection to support an efficient and positive tax preparation experience. This position has access to and regularly works with information of a sensitive, highly confidential nature. This position promotes the Jackson Hewitt brand through the delivery of superior customer service.
Flexible Schedules Available:

• Day shift , Night shift , Weekends , Weekdays
• Full-time or Part-time
  What you'll do here:
  
• Greets all potential clients with a friendly and professional demeanor.
• Engages in conversation with potential clients to share information about Jackson Hewitt's services and promotions.
• Quickly and accurately verifies and enters customers' personal and Form W-2 information into Jackson Hewitt's proprietary software.
• Assists with scheduling tax preparation appointments.
• Monitor client flow at the location and keeps clients engaged during periods of wait time.
• Monitor client activity and takes initiative to answer phones and resolve client issues.
• Meets set-up deadlines to ensure office locations meet brand/marketing appearance standards in time for office openings.
• Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
• Assist leadership in marketing and recruitment efforts, as needed.
  Skills you'll bring for success:
  
• Good interpersonal and communication skills.
• Demonstrated ability in working in a high-volume retail environment preferred.
• Basic knowledge of computer functions required to include setup of office computer systems and the ability to troubleshoot issues.
• Customer service or sales experience preferred.
• Reliable transportation and a valid driver's license and insurance preferred.
• High School Diploma/GED, or equivalent related business experience preferred.