Patient Experience Coordinator Luggage, Full Time at University of Miami in Miami, Florida

Job Description:

Current Employees:



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Location: UHealth Tower




Shift Schedule:
4 Days/10 Hour Shifts - Including Weekends



The Office of Patient Experience has an exciting opportunity for a Full Time Patient Experience Coordinator Luggage (U) position. The Patient Experience Coordinator Luggage (U) proactively leads all execution, management, and coordination of all patient belongings. Coordinators are responsible for monitoring and tracking patient belongings to ensure all items are handled properly are accounted for in the storage room. In this role, staff will monitor the luggage handling system and processes with a goal of continuous improvement. This position maintains the name and location of the patient throughout the hospital and is in communication with staff or designated loved ones with updates or movements of the patient and/or personal belongings.



CORE JOB FUNCTIONS :

• Provide exceptional customer service written and verbally to customers related to lost and/or delay baggage.
  
  


• Oversees of patient tracking systems and patient belonging management. Responsible for all patient belongings including tracking and securing items.
  
  


• Maintains the name and location of the patient throughout the hospital and is in communication with staff or designated loved ones with updates or movements of the patient and/or personal belongings.
  
  


• Maintain belongings closet and inventory all belongings.
  
  


• Mails out any patient belongings after discharge.
  
  


• Picks-up and delivers belonging from Emergency Department or the patient floors.
  
  


• Identifies patients who are having surgery and pick up belongings from the floor and deliver to luggage storage area.
  
  


• Delivers patient belongings after surgery to the assigned patient.
  
  


• Receives, addresses and responds to general inquiries, requests for service/support and/or complaints.
  
  


• Researches all inquiries in order to address any issues or concerns. Refers concerns to other service areas/departments for follow up, as needed.
  
  


• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
  
  


• Assist with transporting patients in wheelchairs during downtime or other Patient Experience functions as appropiate
  
  


• Adheres to University and unit-level policies and procedures and safeguards University assets.
  
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.




CORE QUALIFICATIONS:

• High School Diploma or equivalent
  
  


• Minimum 1 year of relevant experience
  
  

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.


UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.


Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.


The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.



Job Status:

Full time



Employee Type:

Staff



Pay Grade:

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