Posted in Other 14 days ago.
Type: Full Time
Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.
The Lead Customer Success Specialist holds a critical role responsible for overseeing and optimizing customer segmentation policies and processes, managing customer/broker/distributor relationships, and driving supply chain efficiency through data analysis, strategy development, and collaboration with internal and external stakeholders.
Strategic Leadership (25%):
* Lead and guide a team of customer success specialists, offering mentorship, direction, and support to achieve inventory optimization objectives.
* Develop and implement strategies to enhance customer segmentation processes, driving efficiency and cost-effectiveness.
Customer Collaboration and Management (20%):
* Establish and nurture relationships with customer/broker/distributor partners, ensuring seamless collaboration for efficient inventory replenishment and process improvements.
* Evaluate and negotiate agreements, monitor service level agreements (SLAs), and manage performance against established KPIs.
* Manage and develop relationships with national accounts to drive revenue growth through OTD (order to Delivery) activities.
Data Analysis (20%):
* Analyzing customer order trends and promptly raising concerns if significant variations occur.
* Ability to detect and analyze order trends and variations for proactive resolution.
Systems Utilization/Technical Proficiency (15%):
* Leveraging various systems and tools to support order management effectively.
* Proficiency in order management systems (ERP) and other relevant software, as deemed appropriate.
Process Enhancement and Continuous Improvement (10%):
* Identify areas for process improvement within customer segmentation operations and implement changes to enhance efficiency and accuracy.
* Stay abreast of industry best practices and emerging technologies in inventory management to drive continuous improvement.
Reporting and Insights (10%):
* Develop and maintain comprehensive reports and dashboards providing insights into inventory performance, cost reduction opportunities, and KPI achievement.
* Analyze data to drive informed decision-making for inventory optimization and process refinement.
* Bachelor's degree in business, Supply Chain Management, Business Analytics, or a related field (preferred).
* Minimum of 5 years of progressive experience in-depth knowledge of the assigned customer segment with a proven track record of successful customer engagement and satisfaction.
* Proven leadership experience, managing a team or leading projects in inventory optimization preferred.
* Proficiency in data analysis tools and advanced knowledge of inventory management software.
* Strong analytical, problem-solving, and decision-making skills.
* Exceptional communication, negotiation, and stakeholder management abilities.
* Detail-oriented with a focus on accuracy and process improvement.
* In-depth knowledge of supply chain and logistics principles.
* Travel up to 10%
COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$65,365.00-$88,435.00
Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.
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