Customer Cloud Value Specialist at Equifax Inc. in Alpharetta, Georgia

Job Description:

We are excited to bring on a Customer Cloud Value Specialist to help lead and drive our business transformation and revenue growth initiatives with assigned customers with exceptional customer experience .

What you'll do

• Liaison with customers and account teams to represent drive business transformation and revenue growth initiatives and influence customer expectations according to EFX capabilities and constraints
• Be able to help and support account teams /customers to articulate and derive the value of cloud and with use cases to drive revenue growth
• Collaborate with cross functional teams to understand current proceeses and establish additional scalable processes to deliver outcomes
• Provides thought leadership and works collaboratively with cross functional teams in a matrix organization to resolve roadblocks / issues
• Leads delivery aspects of external client management, in conjunction with the sales team and internal teams - conducts regular communications and maintains individual working relationships with customer personnel at both the leadership and working levels
• Provide post-production support by means of hardening support processes, plus effective metrics tracking and analysis.

What experience you need

• Minimum Bachelor's degree
• Strong problem-solving and leadership skills
• Good understanding of cloud technologies and be able to quickly ramp up with EFX capabilities
• Experience in presenting with confidence, delivering and driving customer facing engagements
• Be able to work with a wide variety of stakeholders to gather `needed information and drive outcomes
• Minimum 5 years of experience in customer facing/consulting roles.
• Project/program management experience of multiple large customer projects in parallel.
• Strong written and oral communication skills, ability to analyze problems and determine solutions.

What could set you apart

• Have a unique blend of technical skills, business acumen and people skills to navigate stakeholder relationships, customers and keeping pace with market trends
• Degree in a technical field such as in computer science or information technology

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