Dispatcher II - Troy Vines at SUMMIT MATERIALS LLC in Midland, Texas

Job Description:

Dispatcher II, Ready Mix Central Dispatch

Location: Midland, TX 79706

COMPENSATION

Market Value Pay Dependent on Experience

Ready for a fast-paced job where you can provide the literal groundwork that connects communities together? Join Summit Materials - a construction materials company leading the industry - where we build the foundation for a better tomorrow.

Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We're passionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials.

Benefits

We care for you and your family: We offer comprehensive medical, dental, and vision insurance plans to support the health of you and your family.

We prepare for the unexpected: We offer life insurance, long-term disability, and short-term disability coverage at no cost to you.

We invest in your career growth with Summit Materials and beyond: Get access to our Discover Learning catalog with thousands of available courses to support your professional and personal development. You can learn on-demand, at your own pace, and from any device.

We embrace your well-being: We know that your well-being is more than just physical. We're here to provide teammates with the resources and tools they need to stay healthy and feel supported, including an Employee Assistance Program (EAP) with free counseling, financial resources, and more.

We support your personal goals: We provide a financial foundation as you plan for the future. Our programs, like our 401(k) plan where we match up to 4% of your annual income, are designed to help you prepare and reach your goals for you and your family.

We give you time to recharge: We offer our teammates Paid Time Off (PTO) so they can recharge and relax with family and friends.

POSITION OVERVIEW

• This is a skilled position that will coordinate the sale, scheduling, and on time delivery of concrete products, while meeting Customer specifications in a cost-effective manner.

REPORTING RELATIONSHIPS

• Dispatcher reports directly to, and is fully accountable to the Dispatch Manager

DUTIES AND RESPONSIBILITIES

• Strives to be a Safety Leader in all aspects of the Job, assists Safety Officer with enforcement of DOT regulations, participates in 5S Program
• Receives and documents complete and accurate order information from Customers. Reviews all orders for errors. Reviews Schedule for any "GAPS". Enters realistic and accurate data. Ensures the schedule is up to date so others can rely upon the display for decision making.
• Answers phone, figures concrete, schedules, alters customer orders, and transfers call(s)
• Ensures all COD orders and Stand By Time are collected with both Driver and Plant Manager
• Confirms orders before 9 AM for next day and 1 hour before scheduled delivery time. Contacts Plant Manager in a timely manner with Order confirmation as well as EXACT meeting location
• Probes the customer for information, upcoming orders, and cut off quantities so there are no surprises. Ensure the customer understands all relevant company policies such as will calls, additional products, over amount ordered, delivery fees, freight charges, Stand by Time, towing charges, wash out area, and our driver responsibilities.
• Attains all required information for Order, Check Verification, CC Authorization. Job Sheet, Tax Exemption, and PO
• Assists with Material -AGG Sales
• Adjusts ticket times to keep up with the customers actual unload time, monitors the trucks activity on TRACK IT
• Submits Driver Start / End of Day Times Report

QUALIFICATION REQUIREMENTS

• To perform this job successfully. An individual must be able to have good organizational and planning skills.

The requirements listed below are representative of the knowledge, skills and / or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• The physical requirements are Sixty percent (60%) of the time is spent sitting. Body movements include walking, turning the head and torso, reaching, grasping, bending and flexing the arms, legs, wrists, hands and fingers. The sense of being able to see hear and having full power of speech are required.
• Ability to maintain good rapport with Customers. Good verbal communication skills, including probing and persuasion as well as the ability to motivate Drivers and other team members.
• Must be able to comprehend and perform business math calculations. Must be able to use the tools and machines, including computers used in business, must be able to communicate verbally and in writing in English to interact with Customers, employees, vendors, and professionals.
• A fluency in Spanish (preferably in the local dialect) would be considered a significant plus

WORKING CONDITIONS

• Will work primarily in an enclosed office with moderate to high noise levels. Temperatures within the office can vary significantly during the course of the business day. Workdays will be from 8-14 hours per day and will include early mornings, late evenings and some Saturdays.

ESSENTIAL FUNCTIONS

• To carry out the goals, plans, and mission of RK Hall, LLC. as established by the Company.
• To execute the direction of the company as established by the President.
• To ensure that all actions of the company are accomplished in an ethical manner, with the ability to understand the importance of impeccable customer service.

MEASURES OF PERFORMANCE

• Ensures that Customer service, quality of work, and products meet or exceed customer expectations. Maintains cordial and professional customer, vendor, community, and public relations
• Accuracy of orders, on time deliveries, driver utilization , and material per hour

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