As a NOC Engineer, you will work independently and collaboratively within the Network Operations Center to monitor, analyze, and respond to infrastructure interruptions and threats. In this role, you will utilize troubleshooting skills to pinpoint root cause as well as assist in developing remediation strategies.
Key Responsibilities
Serve as initial point of contact for all network issues and tickets
Respond to and troubleshoot network alerts and outages
Perform basic networking functions and troubleshooting.
Gather initial data for network issues before assigning and escalating within the network team
Determine baseline performance metrics and report on any data that falls outside of the baselines to the network team
Monitor logs and reports to identify potential issues
Maintain records of network monitoring and incident response activities; track ongoing issues
Propose changes and/or improvements to the processes and procedures to improve operational efficiency, provide better service, decrease incident response times, etc.
Ability to handle multiple tasks at once and produce accurate and detailed work
Respond to issues outside normal business hours, as needed to accomplish work objectives
Remain up to date with emerging technologies, best practices, and methods in networking and IT Security
Demonstrate effective time management, decision making, and problem-solving skills
Enthusiastically embrace, support, and model the Bank's values and mission
Ensure compliance with internal/external regulatory policies, procedures, and guidelines
Job Expectations:Operate customary equipment and technology used in a business environment, with or without accommodation.
Note:This description is not an exhaustive list of all job responsibilities, skills and standards required. Other job responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
Position Requirements:
Qualifications:
High School diploma or equivalent required
2+ years of IT work experience required; 1+ years in a network role preferred
Experience with Network Monitoring software and/or SIEM software; preferred
Experience/Certifications with Cisco Network hardware and software; preferred
Participation in a tiered on-call rotation for a 24/7 network required
Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.