Dispatcher (Elk Grove Service) at Sacramento Regional Transit District in Elk Grove, California

Job Description:

SALARY

$22.28 - $25.73 Hourly

LOCATION

Elk Grove, CA

JOB TYPE

Full Time

DEPARTMENT

Elk Grove Vehicle Operation

www.sacrt.com/careers

Description

AN ELIGIBILITY LIST WILL BE CREATED FROM THIS RECRUITMENT TO BE USED IN FILLING FUTURE VACANCIES

Responsible for the direct day-to-day communications and interactions with Operators and clients.  Tracks and reports sign-in and sign-out times, assures routes are timely, and communicates service issues to management as appropriate.

Examples of Duties

This is a general listing of job functions and does not represent a complete listing of the positions responsibilities.  

·         Takes client calls and communicates issues with Operators and management or Dispatch.

·         Monitors radio, telephones and on-road provision of service to ensure quality.

·         Monitors and completes Operator sign-in and sign-out daily.

·         May dispatch Operators to ensure adequate disbursement of trips between all assigned routes.

·         Monitors daily system performance.

·         Participates in analysis and review of operating performance.

·         Notes closed and/or late starting of routes and communicates same to management and/or Superintendent as appropriate.

·         Performs other related duties as assigned.

Minimum Qualifications

Education: High School Diploma or equivalent.

Experience:

·         Two (2) years of Customer Service experience required.

·         One (1) year previous Dispatcher experience preferred.

·         Previous experience with Trapeze software preferred.

Required Licenses and/or Certificates: Possession of a valid driver's license is required at the time of application and have a satisfactory driving record as defined by SacRT with the ability to obtain and maintain a valid California Class C driver's license.  

Filing Instructions/Supplemental Information

Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application is required for this position. Applications, job announcements, and copies of the complete job description are available through our website at www.sacrt.com.

Completed employment application must be submitted online. SacRT will not process incomplete applications. Resumes are not accepted in lieu of an application but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at (916) 556-0298.

Note: Although there are certain recreational activities now legal in the state of California, if you’re not able to pass a pre-employment drug screening, you will not be considered for this position.   

SacRT has a stand alone pension plan which is not part of, nor does it have reciprocity with CalPERS.

SacRT is an Equal Opportunity EOE Employer - Minorities/Women/Disabled/Veterans.  

This position falls under the ATU, Local 256 Collective Bargaining Unit.