Job Description:
What you'll do at
Position Summary...
What you'll do...
Convert dollar impacts to be dollar savings, to make Walmart vision comes true - "Every Day Low Cost" & "Every Day Low Price"! Proactively identify the Walmart eCommerce end customer impacting system issues and drive operational excellence success, by resolving it, benefiting customer and business. You will also be responsible in reactively resolving system and item related issues reported by business and customers, within the area of support. You will be expected to contribute innovative solutions through automations and tools tactically to solve system problems.
As a Walmart Software Engineer III in Operational Excellence Org. team member, you'll spend your days driving production incidents with RCA/COE finding tactical solutions to unblock business impacts, collaborating with cross-functional teams and providing us with the insights necessary to think beyond the status quo. You'll oversee small project teams consisting of other engineers who will look to you as a trusted advisor, a subject matter expert who provides guidance and the right tools to get the job done.
About the Team:
As a member of the CXO prod Eng. group, you'll be responsible for driving site/customer impacting production incidents, with tactical/long-term solutions identified, working with cross functional teams. You'll independently handle high impact, critical software/systems monitoring issues, troubleshoot business and production issues, developing automations/tools leading to Operational excellence. As a member of the team, you'll be able to say that you work for the world's largest retailer and contribute to the development to best-in-class methodologies that impacted perception and drastically changed business as we know it.
What You'll Do:
- Supporting java full stack backend application system components in a massively scalable, high performance, multi-tenant, international eCommerce platform with multiple micro-services deployed in cloud environment, root causing every reactive/proactive production issues.
- Leads and participates in medium- to large-scale, complex, cross-functional projects
- Partners with architects and development leads to come up with high level design to accelerate omni customer experience, recommending out-of-box engineering best practices.
- Pro-Actively identifies areas to drive automation/speed/innovation
- Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation.
- Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain.
- Assists in providing guidance to small groups of 5 to 6 engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline.
- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
- Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation/Support of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
What you'll Bring...
- Expertise in creating Java utilities, Python scripts for operational success.
- Strong Analytical thinking/troubleshooting/Problem solving in complex ecosystem.
- Minimum of 3+ years of experience in observability tools - Grafana and Splunk (both are required) with demonstrated skills in building monitoring, alerting, dashboards and processes.
- Minimum 5+ years experience of running large scale customer facing application.
- 5+ years of hands-on experience implementing, supporting, and using the tools and services required for on-prem & cloud DevOps best practices. This includes but not limited to:
- Application services (Tomcat, Spring Boot)
- Source code control systems (Subversion, Git variants)
- Build systems (Jenkins, GitLab)
- Containerization tools (Docker)
- Orchestration and environment management tools (Kubernetes)
- Monitoring tools (Splunk, Grafana, ELK)
- Programming or scripting languages (Java, Python, Bash)
- Automated testing tools (Selenium, Test Complete)
- Hands on experience debugging production issues, managing escalations, SLAs and striving to bring down MTTD, MTTR on production issues.
- Ability to work with application developers to find root cause analysis, tactical and permanent solutions to critical business and customer impacting issues.
- Ability to take methodical approach to troubleshooting complex problems.
- Experience in trouble shooting production incidents on eCommerce retailer site and identify root cause, working with all business and Engineering stakeholders to bring it to closure with action items and define timeline for tactical and permanent fixes.
- Hands-on experience in both public (Azure/GCP) and private cloud experience, planning and driving efficiencies
- Good to have knowledge of Machine Learning models.
- Ability to automate and create SOPs for repetitive issues, building knowledge base articles.
- Excellent Written and Oral communication skills
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years' experience in software engineering or related area.Option 2: 4 years' experience in software engineering or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Masters: Computer Science
Primary Location...
2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.
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