Client Services Specialist at SGS North America Inc. in Dickinson, Texas

Job Description:

Company Description



We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,6
0
0 offices and laboratories, working together to enable a better, safer and more interconnected world.



Job Description



The Client Service Specialist is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our clients and our technical staff, the Client Services Specialists guide the successful completion of clients' projects from first contact, through the lab (analytical details & status), to final deliverables and invoicing.



Job functions

• Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc.


• Enters orders for supplies to ship to clients for sample collection.


• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory.


• Provides quotes and reviews invoice pricing for sample submissions.


• Assists clients in understanding reported results, how they compare to Occupational Exposure Limits, and how anomalies may impact reported data.


• Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc.

• Bachelor's degree or equivalent in Environmental Science, Biology, Chemistry, or a related field.


• Understanding of environmental data and/ or EPA methodology.


• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.


• Adheres to internal standards, policies and procedures.

• Minimum of 2 years' relevant experience


• Customer service experience