Bilingual Customer Advisor at PPG INDUSTRIES INC in Cranberry Township, Pennsylvania

Job Description:

As a Technical Advisor , you will be a necessary part of the selling effort for Architectural Coatings Advice Center. PPG markets and sells outstanding technical expertise together with our products and services. PPG customers place a high value on this expertise as it helps them run their operations in an efficient manner.

We are looking for a BILINGUAL, SPANISH SPEAKING team member at this time.

You will work a hybrid schedule in the Cranberry Twp, PA office and report to the Manager of the Technical Advice Center.

Key Responsibilities

• Work with both Internal and External PPG customers. This may include members of field sales, PPG owned stores and dealer personnel, and the DIY store and/or consumer.


• Provide accurate technical information on all PPGAC products including but not limited to all brands under PPG to include Pittsburgh Paints, Porter, Olympic, Glidden Professional, and Flood.


• Spend an average of 90% of time answering calls, inputting tickets, responding to email with the remaining 10% spent on training, development, and meetings.


• Provide sales team and end-users with recommendations for products, product systems, prep and application methods.


• Complaint resolution and cost-effective negotiations.


• Work with Marketing, Customer Service, and R&D on products, potential issues, testing and field trials.

Qualifications

• Bachelor's degree or paint-related work experience in lieu of a Bachelor's degree.


• 2+ years of experience in retail sales or customer service.


• NACE, SSPC, or MPI certification preferred.


• Fluent in a second language, Spanish. Must be able to both read and write in Spanish.

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PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.