Posted in General Business 15 days ago.
Type: Full-Time
UTHealth Houston is looking for a User Experience and Support Specialist who will concentrate on helping users in our Epic Ambulatory environment. This employee provides technical support and assistance to end-users utilizing Epic electronic health record (EHR) software. This role requires a strong understanding of Epic applications, excellent problem-solving skills, and the ability to communicate effectively with users at all levels.
We prefer people who have both an idea of application support and knowledge of the clinical environment. You should understand workflows in a healthcare environment in order to be able to work well with your end users. You do not need to be certified in an Epic Ambulatory module, and we will help you receive that certification in time. This is a great opportunity for someone who is in a clinical environment and looking to expand their experience and knowledge with Epic and move toward an analyst-type position.
What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.
Once you join us, you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:
Position Key Accountabilities:
Certification/Skills:
Minimum Education:
At least an Associate's degree is required.
Minimum Experience:
One (1) year of IT Support experience is required. Prefer those with clinical IT support
One (1) year of hands-on Epic application experience is preferred.
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
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