Escalations Agent at CoreLogic Solutions, LLC in Dallas, Texas

Job Description:

At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.


CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.



Job Description:




Job Duties

• Handles escalated or higher-level inquiries in real-time and follow through to resolution. Demonstrate ability to de-escalate the situation and empathize with the customer.


• Report on coaching/knowledge gaps that are identified while working escalated inquires


• Identify customer's needs, conduct necessary research in systems and tools, follow process business rules and guidelines to offer solutions and educate customer where appropriate. Use discretion, as applicable, and


• Identify when further escalation to leadership and/or other teams/dept is required.


• Collaborate with other teams to expedite resolution to issue and/or work through exception situations.


• Document customer interactions and outcomes completely in appropriate systems.


• Effectively leverage workflow system to manage inventory and track required information.


• Build customer confidence by following up and providing regular updates to the customer.


• Effectively represent the CoreLogic brand by providing exceptional customer experiences.


• •Meet or exceed established department metrics

Job Qualifications:




Education, Experience, Knowledge and Skills

• HS diploma or GED required


• 2 year technical degree or equivalent work experience preferred


• 3+ years of applicable customer support experience required


• 3+ Years previous experience in a customer support role required


• Experience with Microsoft(Office, Sharepoint), strong working knowledge of SQL preferred

CoreLogic's Diversity Commitment:



CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.


CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.



EOE AA M/F/Veteran/Disability:



CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.


Please apply on our website for consideration.


Privacy Policy - http://www.corelogic.com/privacy.aspx


By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.




Connect with us on social media! Click on the quicklinks below to find out more about our company and associates. Apply Now