Private Client Relationship Manager at Maps Credit Union in Salem, Oregon

Job Description:

Maps Credit Union seeks an experienced Private Client Relationship Manager to join our growing Private Client team. Reporting to the SVP of Wealth, the Private Client Relationship Manager specializes in working with high-net-worth members who often have complex financial situations and unique banking, credit and financial planning needs. Our offering is designed to address those needs. We do this with a specialized sales process, specific advice and guidance, tailored products and ongoing servicing of these relationships. The Private Client Relationship Manager works closely with all of our client-facing teams including retail branches, commercial, mortgage, outbound, contact center, Maps Investments, Maps Insurance and other referral partners. The Private Client Relationship Manager actively uncovers and develops new private client relationships and provides outstanding personalized advice, solutions and service to Private Client members.

Key responsibilities include:

1. Identify, develop, solicit, manage, service and expand new and existing private client members relationships. Actively generate deposit, loan, financial planning and investment opportunities, developing and cultivating a referral network.
2. In a member-centric way, promote and cross-sell Credit Union related products and services. Effectively coordinate sales efforts with other Credit Union resources to ensure quality and timely member service.
3. Assist with the development and maintenance of the Credit Union's private client loan portfolio.
4. Demonstrate effective sales skills and production performance to meet annual loan, deposit, investment and organizational goals. Committed to facilitating the growth and development of the Credit Union.
5. Maintain a thorough knowledge of all Wealth Management solutions offered with an emphasis on loans and deposit products and pricing available for private clients.
6. Complete full financial needs assessment of existing and potential private clients, obtain pertinent information and data needed to provide deposit and credit solutions in addition to all Wealth Management solutions offered.
7. Prepare thorough borrower/guarantor analysis (including financial reports with explanations) along with spreading various tax returns and financial information to be used for loan underwriting and reviews.
8. Provide superior customer service, building and maintaining positive working relationships with members, borrowers and their representatives.
9. Negotiate loan structure, issue letters of interest and assist with the preparation and execution of loan documents.
10. Compile and maintain accurate and complete files on all private client loans.
11. Complete timely and thorough monitoring of private client loans through periodic reviews and continual analysis. Includes ability to repay analysis, collateral inspections, risk rating review, and the administration of the loan covenants and proper documentation.
12. Responsible for assisting with monitoring and resolving delinquent private client loan amounts or loans determined to have an impairment that may affect repayment or the Credit Union's position.
13. Knowledgeable about and compliant with all relevant Credit Union regulations, policies and procedures. Assist with developing and maintaining private client lending procedures and reporting activities.
14. Play an integral role in the development of new private client loan programs and opportunities, and represents the Credit Union in industry and professional associations, community organizations, local business groups, etc.
15. Proactively provide client account reviews and financial plan updates.
16. Follow regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance-related policies.

If Investment and/or Insurance Licensed:

1. Follow the rules and regulations set forth by the Credit Union, NASD, SEC, FINRA and the broker/dealer.
2. Keep current on global economic conditions as well as investment markets and products.
3. Have expanded investment and insurance-related conversations and make appropriate introductions to Maps Financial Advisors.
4. Complete financial planning process including needs assessment, plan creation, plan delivery, plan implementation, proactive monitoring and updates.

Knowledge, Skills & Abilities Required:

• Strong analytical, time management, and organizational skills and the capacity to integrate diverse objectives with a high level of accuracy and attention to detail.
• Thorough understanding of the principles of accounting, finance and financial analysis.
• Demonstrated relationship management, new business development and sales skills.
• Exceptional written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, on digital video calls and over the phone.
• Willingness and ability to travel within service area to visit clients and potential clients and conduct site visits.
• A high level of knowledge and understanding of private client lending laws, regulations, and procedures.
• Accurate typing/keyboarding skills; intermediate computer skills, including the use of word processing and spreadsheet software applications and e-mail.
• Ability to retain a broad knowledge of tasks performed in department.
• Ability to take initiative; good problem-prevention, and problem-solving skills.
• Ability to remain flexible in order to adapt to changes in work environment.
• Ability to maintain confidentiality of sensitive information.
• Ability to work with co-workers, members, and outside agencies professionally and tactfully.

Qualifications:

• Bachelor's degree or equivalent professional experience and industry-specific training in a relevant field such as Private Banking, Private Client Relationship Management, Financial Planning, Consumer Lending, Finance, Economics, or Investments.
• 8+ years of financial services experience at Bank/Credit Union or equivalent.
• 5+ years of experience in customer relationship, business development and direct and indirect selling roles
• 3+ years of working with high-net-worth clients in Private Banking or Private Client Services.
• CFP® (preferred).

Starting Salary Range: $100,000 - $130,000 per year plus the opportunity to earn quarterly bonuses based on production.

Typical schedule: Monday – Friday, 8:00 AM – 5:00 PM.

This position is eligible for a hybrid work schedule (2 days remote and 3 days onsite.)

To show our appreciation to employees, we offer:

• Medical, Dental, and Vision Insurance
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year
• Employee Assistance Program
• Flexible Spending Accounts
• Student loan paydown program
• Employee loan discount program
• Wellness incentives

Why employees are proud to work here:

• We offer 24 hours of paid volunteer time per year
• We provide financial education for youth and adults
• We provide grants to teachers in the valley
• We offer scholarships for local high school seniors headed to college

About Maps:

Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 77,000 members at 10 branch locations and supports over 300 employees. More than anything else, we believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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