The Chief Impact Officer (CIO), reports directly to the Chief Executive Officer (CEO) and will play a key strategic role in executing on high-level agency goals and structures required to meet and exceed objectives, helping to position the agency for future growth. As a member of the Executive Team (ET), the CIO will collaborate closely with the Leadership Team (LT), as well as Board members, government and community partners, and supporters. A successful candidate must be motivated to foster a positive organizational culture grounded in our values and commitment to justice, equity, diversity and inclusion (JEDI), and trauma-informed practices.
KEY RESPONSIBILITIES:
Work as the chief strategist responsible for setting strategy and goals for all programmatic and operational activity
Manage efforts of staff, board, and stakeholders to meet annual programmatic goals.
Work collaboratively with Program leadership to develop and coach Program leaders
Guide Program leadership in developing their staff in delivering exceptional customer service to volunteers, youth, and families.
Ensure child safety, efficiencies in procedure and practice, and adherence to the Agency's mission in the community-based and other program functions such as Recruitment, Customer Relations, Enrollment, and Match Support
In partnership with the CEO, the CIO will work with schools, groups, agencies, public officials, and other nonprofits in the community in order to provide effective solutions for youth and families, contribute leadership ability within the community, and promote BBBSBA and its services.
PRIMARY FUNCTIONS:
Developing program strategic vision and priorities
Developing/tracking annual program KPIs and scorecards; data analysis to identify gaps and opportunities for growth and process improvement, and building accountability metrics
Managing contract compliance
Hiring/retaining program staff
Coordinating efforts of all agency stakeholders related to mentor/mentee enrollment and match support
Managing external programmatic partnerships; thought partner with the development team in support of increasing and maintaining funding.
DELIVERABLES:
Annual growth plan and scorecard
Development of new programs
Meeting/exceeding goals for quality enrollment and support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leadership, Management, Accountability
Program Strategy & Planning
Chief strategist for program planning/oversight/compliance
Partnership Management and Grant Support
REQUIRED SKILLS/ABILITIES:
BA required
Minimum of 10 years of professional experience overall, with a minimum of eight years of senior-leadership experience supervising seasoned staff operating multiple human services programs across a broad geography.
Management and supervisory experience in a non-profit environment, ideally in a youth-serving / human service environment preferred.
High degree of experience with human resource management.
Ability to work with many diverse constituencies.
The successful candidate will display a record of leadership and accomplishment with a proven track record with customer service deliverables.
Skills: Exemplary interpersonal skills with a strong customer/client focus are essential, along with the ability to engage effectively with families, sophisticated volunteers, and donors.
Attentive and active listening skills, organization, flexible thinking, and ability to function well in a fast-paced environment.
Demonstrated ability to manage financial and analytical data and reporting
Demonstrated program management, leadership, and stakeholder management competency.
Demonstrated competency in strategy, execution of plans, and goal attainment
Extensive knowledge of the mentoring community and gold-standard mentoring programming
Extensive knowledge of community partners to ensure quality mentoring programs
Commitment to innovation and process improvement
Proficiency in Microsoft Office and CRM/Case Management packages required
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.