Senior Lien Resolution Analyst at Epiq Class Action & Claims Solutions in Charlotte, North Carolina

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

The Senior Lien Resolution Analyst compliantly disputes, negotiates, and resolves healthcare liens with governmental and private lienholders. They ensure we receive the required data and documentation from lienholders in a timely manner, and route that information to the proper internal departments for processing. This position requires clear and effective communication and collaboration with lienholders, recovery agents, management, our client-facing teams, and other internal departments. This position also requires an advanced understanding of all lien resolution types, in addition to specialized knowledge in at least two or more lien types.

Job Responsibilities:

• Understand and consistently meets lien resolution milestones in accordance with Epiq Global’s service level standards (SLAs) and performance metrics, as required by the Lien Resolution Manager 


• Compliantly resolve healthcare liens with governmental and private lienholders. 


• Ensure that Epiq Global receives the required data and documentation from lienholders in a timely manner, and thereafter route that information to the proper internal departments for processing 


• Proactively learns and follows all internal and external procedures and protocols 


• Consistently follow up with lienholders and recovery contractors when expected data and/or documentation is outstanding 


• Addresses and ensures accuracy of all incoming data and correspondence according to Epiq Global’s standard operating procedures 


• Maintain and document all up-to-date communications and action on a lien with detail and accuracy 


• Routinely provides status updates to the Lien Resolution Supervisor/Manager 


• Quickly identifies and removes obstacles and escalates appropriately.


• Collaborates with the Lien Resolution Manager to document all lien resolution processes, including periodic updates 


• Participates with projects and assists the Lien Resolution Manager as needed 

Job Requirements:

• Requires 3-5 years of Lien Resolution Experience


• This position requires clear and effective communication and collaboration with lienholders, recovery agents, management, our client-facing teams, and other internal departments; written, oral and listening by phone, fax and/or e-mail 


• ​This position requires a basic understanding of all insurance types (Medicare, Medicaid and commercial), in addition to specialized knowledge in at least two or more lien types 


• Effectively communicates and collaborates with internal teams, especially our client service teams, to obtain and provide timely updates to clients on key issues 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.