About CMR: CMR, a not-for-profit educational institute, is the go-to provider of educational solutions for pharmaceutical and medical device professionals. Established by physicians in 1966, we ensure life sciences professionals have the knowledge they need to successfully enhance healthcare and improve patient care. Since our founding, we've been committed to helping organizations and individuals connect with their customers and peers, reach their goals, and grow in their careers. That's why we continuously reinvest back into our organization and people to ensure we consistently deliver the most up-to-date, comprehensive, relevant, and effective learning resources to meet our client's unique needs.
Job Summary: The Learning & Development Office Coordinator performs a variety of functions to support the Learning Strategies department. Key responsibilities include quality assurance of online course materials, management of digital file systems, data entry, document preparation, coordination with internal and external stakeholders, and supporting project workflows.
Major Accountabilities:
Proofreads and edits all eLearning products ensuring proper grammar and punctuation, accurate pronunciations, alignment between materials, and adherence of CMR style conventions and formatting. Products include new and revised course materials, exams, voiceover audio files, coaching guides, webinars, podcasts, and other marketing or client-related materials
Assists with the development of eLearning content in Storyline including integration of revised text, voiceover audio, and updated graphics, ensuring accuracy at all times
Formats Word documents and creates PDFs of all modules following CMR style designations
Supports the maintenance of RIS reference files in Zotero online library as needed
Finalizes and digitally organizes all course components (content Word document, exam Word document, audio files, graphics, etc.)
Conducts a technical quality assurance review of each module and publishes SCORM files to respective realms
Oversees file management strategy in SharePoint, saving, moving, renaming, and sending files
Prepares contracts and SOWs to send to stakeholders; manages intake and processing of key documents, collecting contact information from new stakeholders
Manages data entry into CMR content database, Access database, CMR knowledge base, project management platform Asana, and other systems as needed. Ensures details on projects, content, contracts, and procedures are kept up to date
Assists with the completion, submission, and follow through of copyright applications as required by the USPTO office
Manages logistics and submissions for external course reviews by ACPE and/or continuing education to support compliance in programs including Oregon, SafeRx, Chicago Pharma ordinance, and others as required
Readily perform other duties as requested to support the organization's vision, mission and to meet defined business objectives and bring innovative ideas to the organization and teams
Key Knowledge, Skills, Abilities and Competencies Required:
Professional & Technical Skills
Attention to Detail & Commitment to Quality
Organization
Service Focus & Collaboration
Agility & Adaptability
Time and Priority Management
Minimum Education Required:
Associate degree in English/Communications, Office Administration, Information Technology, or related area; may consider high school diploma or equivalent
Required Qualifications:
2-3 years of relevant experience (ie. proofreading, data & file management, office coordination, etc.)
Advanced knowledge in Microsoft Office and Adobe applications including document tracking and compiling PDFs
Preferred Qualifications:
Experience with Content Management Systems, Document Management Systems, and/or Digital Asset Management Systems
Familiarity with medical and life science terminology
Experience with eLearning authoring tools such as Articulate Storyline
Experience with SCORM and Learning Management Systems
Experience with citation management systems like Zotero
Working Conditions:
Hybrid or Remote Environment based on physical location: professional office and/ or personal office.