This position will assist with the development and implementation of policies and procedures relating to donor center operations. Provides direction, training and mentoring to team to facilitate efficiency and effectiveness of all processes related to the Donor Center. Accountable for maintaining all safety and regulatory standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Responsible for the leadership and supervision of Donor Center operations including production, excellence in customer and donor service.
Has overall authority for donor center operations, this includes production goals, monitoring net yields, and implementing improvement plans as needed
Establish and maintain necessary staffing to manage site workload.
Ensures site quality compliance of Standard Operating Procedures (SOPs), State and Federal regulations, OSHA, CLIA, and cGMPs standards to ensure facility compliance.
Review site Quality Control and take part in Quality Assurance initiatives.
Implement effective corrective action plans as appropriate for non-compliance, customer complaints, departmental deviations.
Responsible for the determination of donor eligibility, management of donor reactions and/or incidents, review of testing and donor notification of eligibility to donate per SOPs.
Collect and aid in donation procedures as appropriate.
Aid in the Implementation donor retention improvement and corrective action plans and Identify opportunities enhanced efficiencies and for improved quality and compliance of both product and workflow/environment.
Monitor donor retention and ensure efficient donor flow.
Meet daily, weekly, and monthly deadlines and maintain operational records.
Develop and foster a center philosophy of continuous improvement and support company values.
Oversee donor screening process, phlebotomy, complete medical histories, and donor scheduling and communicate with the Medical Director for technical, donor safety and eligibility issues, document results and outcomes as applicable.
Create a welcoming environment for donors to increase donor retention.
Supervise staff including the hiring, training, evaluation, discipline, and recognition to ensure a well-qualified team and to enhance operational and business success.
Ensure staff tasks are performed at adequate proficiency levels and oversee the training of employees in the performance of those tasks and duties.
Manage supply inventory to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment.