As a Vice President of Operations, you will play a pivotal role in overseeing and optimizing the operational efficiency and effectiveness of our casual dining restaurant brand. Reporting directly to the Senior VP of Operations, you will be responsible for leading a team to ensure consistent execution of operational standards across all locations, driving profitability, enhancing guest satisfaction, and fostering a culture of excellence within the organization and growing people.
Responsibilities:
Team Leadership and Development:
Recruit, train, and develop a high-performing operations team capable of delivering exceptional results.
Provide guidance, coaching, and mentorship to regional managers, district managers, and other operational staff.
Foster a culture of people growth, accountability, collaboration, and continuous learning within the operations team.
Strategic Leadership:
Develop and execute operational strategies aligned with the company's overall objectives and growth targets.
Drive continuous improvement initiatives to enhance operational efficiency, cost-effectiveness, and guest experience.
Operational Excellence:
Oversee the development and implementation of standard operating procedures (SOPs) for all aspects of restaurant operations, including food quality, service standards, cleanliness, and safety protocols.
Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement.
Ensure compliance with regulatory requirements, health and safety standards, and company policies across all locations.
Financial Management:
Work closely with the team to develop and manage operational budgets, forecasts, and financial targets.
Analyze financial data and performance metrics to identify trends, opportunities, and areas for cost optimization.
Implement strategies to maximize revenue, minimize expenses, and improve overall profitability.
Quality Assurance and Brand Standards:
Uphold brand standards and ensure consistency in product quality, service delivery, and guest experience across all locations.
Conduct regular inspections and audits to assess compliance with brand standards and operational protocols.
Address any deviations or deficiencies promptly and implement corrective actions as needed.
Relationship Management:
Cultivate strong relationships with suppliers, vendors, and other external partners to support operational objectives and business growth.
Serve as a liaison between corporate headquarters and field operations, facilitating communication and alignment on strategic initiatives and operational priorities.
Qualifications:
Minimum 3 years as a VP of Operations in the restaurant industry
Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
Strong leadership skills with the ability to inspire, motivate, and mentor teams to achieve their full potential.
Excellent strategic planning and problem-solving abilities, with a keen eye for detail and a results-driven mindset.
Exceptional communication, interpersonal, and negotiation skills, with the ability to build strong relationships at all levels.
Deep understanding of restaurant operations, financial management, and industry best practices.
Proficiency in Microsoft Office suite and restaurant management software; experience with POS systems is a plus.
Flexibility to travel as needed and work evenings and weekends as required.