The Senior Verification of Benefits (VOB) Manager is responsible for overseeing the daily operations of the VOB department. The Senior VOB Manager provides direction to all members of the VOB team to ensure patient benefits are verified in accordance with Company guidelines. Also responsible to ensure that patient expectations are met to achieve exceptional customer service while maximizing business profitability.
Primary Job Responsibilities: • Manage the members of the VOB team. Plan, organize the direct the activities of the team • Provide leadership, oversight and technical guidance to the team and assist in resolving difficult cases • Monitor, evaluate and document the performance of the team to ensure compliance with operating procedures and standard practices • Streamlined company operations by efficiently documenting patient data and updating account records, and ensure accurate medical information provided. • colleagues to provide accurate medical information • Conduct regular team meetings to discuss updates and program changes • Ensure team members are trained in the use of DME software system, supplemental applications, job responsibilities and departmental workflow. • Ensure the team meets quality, productivity and turnaround standards associated with the VOB department • Oversee and manage daily reporting of hours, respond to time off requests and manage weekly scheduling • Participate in the interviewing, hiring and onboarding of new team members • Respond to patient inquiries, requests and issues when situations get escalated • Communicate and collaborate effectively with other departments • Continually monitor daily operations and make suggestions and recommendations to continually operational workflow • Adhere to HIPAA regulations, Company Confidentiality and Code of Conduct • Adhere to False Claims Whistleblower Rights, Stark Law and Anti-Kickback regulations • Perform other duties as assigned
Education/Experience: • High School Diploma or equivalent • College Degree in healthcare, healthcare administration or equivalent is a plus. • Certified Professional Coder • Healthcare Compliance Certification a plus • Minimum of 5+ years of previous experience in medical billing and coding, insurance verification or similar
Qualifications: • Superior customer service orientation • 5+ years of manager experience in the health industry • Ability to prioritize and meet deadlines, often when there are competing priorities. • Ability to adapt quickly to change • Ability to communicate effectively with referral sources, staff, patients and insurance companies • Computer literate and proficient in Microsoft Word and Excel • Strong written and oral communications skills • Ability to multi-task and be highly organized • Ability to problem solve and make decisions • Superior attention to detail • Extensive knowledge of insurance carriers • Able to work independently, with minimal supervision