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Summary
The Coordinator, Records is primarily responsible for coordinating and ensuring timely reporting of student enrollment and graduation statuses to the National Student Clearinghouse per Federal government guidelines. In addition, this position coordinates several high-level processes in the office, including but not limited to student withdrawals, dismissals, inactive statuses, commencement programs, and subpoenas. This position is also responsible for coordinating and sending both scheduled and ad hoc communication to students, faculty and staff throughout the academic year.
50% Coordinate Complete Withdrawals, Dismissals, Inactive Status Requests, Subpoenas, and Cancelation for Non-Payments for all Undergrad and Grad Students
Coordinate complete withdrawals, inactive status requests, and dismissals with schools/colleges, Canes Success, and Canes Central
Determines if a student qualifies for Inactive status
Communicate on a weekly basis the list of all withdrawn and inactive students to respective offices and departments
Cancel students for non-payment at beginning of Fall and Spring, coordinate process with Admissions and Student Accounts
Coordinate with General Counsel's office regarding record requests for subpoenas
Coordinates refund/withdrawal dates for student withdrawal appeals
30% Coordinates, organizes, and evaluates enrollment and graduation reporting to National Student Clearinghouse
Coordinate monthly enrollment report transmission to the National Student Clearinghouse
Evaluate and process monthly Error Resolution Report from National Student Clearinghouse to ensure accurate reporting of student enrollment status to ensure compliance with Federal regulations.
Evaluate and process weekly National Student Clearinghouse Degree Verify Error Report to ensure compliance with Federal regulations
Serve as primary liaison with the National Student Clearinghouse for any issues or problem with the transmissions and/or error reports.
10% Commencement Book Generation
Ensures list of undergraduate degrees are properly represented
Edit list of names for Commencement booklet per timetable from Commencement Office
Assist students in the Application for Graduation Process; specifically, those who become eligible after application deadline.
Update names, degrees, and honors prior to publication
10% Administration
Coordinate Scheduled Communications to Faculty & Students
Serve as primary backup to various record related functions
Ad hoc projects for University Registrar
Other duties as assigned.
Knowledge, Skills and Abilities
Excellent Customer Services skills
Excellent verbal and written communication skills
Strong interpersonal skills, ability to collaborate well
Proficient with Microsoft Office and Excel
Knowledge and use of PeopleSoft preferred
Familiarity and experience with student records is preferred
Education
High School Education required
Bachelor's Degree preferred
Work Experience Requirement
Three years relevant work experience
5yrs+ of customer service experience preferred.
A combination of relevant education and experience may be considered.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.