Sales Support Consultant, Mortgage & Housing at Equifax Inc. in Atlanta, Georgia

Job Description:

Equifax is looking for a Sales Support Consultant to join our Mortgage Account Team. This is a problem solving role, providing point support to the Mortgage Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting. This position follows a hybrid framework requiring in-office presence at our Midtown Atlanta, GA location.

What you will do

• Scale Customer Engagement of Sales Team
• Maximize Sales resources' selling time by taking on back-office tasks
• Connect with and coordinate internal resources to streamline contract-to-boarding processes
• Support issue resolution around billing and general customer service
• Assist with inquiries regarding billing, pricing, contracts, reporting and research
• Perform Sales administrative tasks (revenue tracking, etc.)
• Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.
• Conduct research to communicate findings/solutions to assist the account team with maintaining and expanding strategic client base and revenue.
• Maintain tools to support the Sales teams
• Generate Client reporting and Client dashboards
• Support efforts to address past due invoices and customer service issues, execute work orders
• Coordinate with Customer Success Managers to support Customer training
• Analyze sales performance records, interpret results and present

• Minimum 3 years of sales support and/or customer service experience
• Bachelor's degree or equivalent experience
• Proven ability to manage and execute multiple tasks and/or projects successfully

• Prior Mortgage Industry experience
• Tech or software, platform skills such as Gainsight, Salesforce or other similar CRM tools
• Intellectually curious and insights driven
• Delivers results and plays to win
• Drives excellent execution
• Has a sense of urgency, agility, and grit
• Leads with integrity, and be personally accountable
• Exceeds customers' expectations every day
• Works together as one aligned global team (#OneEquifax)
• Takes initiative to develop yourself and help others grow
• Values diversity of experience and thought