The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
This position is located at MTM Transit at 240 Garfield Street Eugene, OR 97402.
What You’ll Do:
Contract oversight and facilitation of client needs with anticipation of growth
Identify potential risk and develop resolution processes
Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
Development of or oversight of documentation or work plans as required or needed
Employee training and development
Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
Act in a consultative manner, developing and presenting annual plan reviews
Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
Maintain a “Safety First” attitude with client and personnel
Good understanding or local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Capability of addressing any questions / concerns regarding site transit program
Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
Monitor performance of direct reports and provide coaching and guidance
Oversight of Federally mandated Drug and Alcohol program
Perform additional duties as assigned or required
Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
Ability to acquire in-depth knowledge of computerized transit routing systems
What You’ll need:
High school diploma or G.E.D
At least 7-10+ years of experience managing or providing key leadership support for a large sized, profitable operations team in a multimillion contract (5 + plus) environment
Experience managing a site of 100+ employees
Experience monitoring the delivery of contractual services
A valid current driver’s license
Excellent interpersonal skills and ability to work with a variety of people and job positions
Even better if you have...
Previous management experience in the Para-Transit or livery industries, preferred
Prior contract and or project management experience preferred
Excellent communication and interpersonal skills
Strong problem-solving skills
Ability to understand and administer discipline
Knowledge of basic safety and training procedures
Good organizational skills with attention to timeliness and details
Ability to work flexible hours as required
Ability to maintain high level of confidentiality
Thorough knowledge of ADA, DOT, FTA regulations
Regular attendance is required
General Computer skills(Outlook, Word, Excel, & our Fleet Management Software, Trapeze/Novus)
What’s in it for you:
· Health and Life Insurance Plans
· Dental and Vision Plans
· 401(k) with a company match
· Paid Time Off and Holiday Pay
· Maternity/Paternity Leave
· Tuition Reimbursement
· Leadership Mentoring Opportunities
Salary Range: $95,000 - $125,000
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.