Branch Operations Manager at Wintrust Financial Corporation in Rosemont, Illinois

Job Description:

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank®, as a full-time Branch Operations Manager!

Why join us?

• An award-winning culture!  We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)




• Competitive pay and annual discretionary bonus eligible




• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few




• Family-friendly work hours




• With 175+ community bank locations, we offer opportunities to grow and develop in your career




• Promote from within culture

Job Description Summary

The Manager Branch Operations is accountable for managing and leading teams executing daily activities, handling escalations from team members, bankers and customers while ensuring compliance with documented policies and procedures and within predetermined Service Level Agreements (SLAs). Leading by example and coaching team members in support of their individual growth and development. Being a change agent by leading and partnering with other departments within and outside of the team on projects, process changes and automation opportunities as well as establishing themselves as subject matter expert on branch operations.

What you'll do:

• Create a high performing team by providing training, coaching, career conversations and development opportunities




• Ensure activities are performed within predetermined SLAs and regulatory guidance




• Complete required governance reviews, audits and provide documented results to management




• Handle more complex activities and escalations across multiple disciplines




• Ensure defined branch operations activities are identified and supported (e.g. business continuity, exception reports, variance reporting, customer complaint review)




• Partner with other Business Units such as Treasury Management, IT, Risk and Compliance to ensure business processes are within regulatory and bank guidance/procedures/policies in support of providing best in class customer experience




• Participate in internal audits and compliance reviews including SOX and external attestations and remediate identified gaps




• Develop and implement new process guidelines, procedures, SLAs and KPIs for the team




• Encourage new ideas from the team members and drive change by proactively making recommendations for improvement within and across teams. Collaborates with operational excellence and business process improvement teams to ensure processes align with lean best practices

Qualifications:

• 7-10 years of retail banking and operations experience




• Understanding of Consumer Banking Regulations including Reg E, Reg CC, Reg D, Nacha, Macha; strong understanding of deposit operations including ACH, EFT, daily transaction and account opening/servicing processes




• Bachelor's degree preferred




• Business Process Transformation (lean/six sigma) experience preferred




• Intermediate computer skills




• Ability to travel 10-50% time within Chicagoland market

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

#LI-HYBRID

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.