Receptionist at McCord's Vancouver Toyota in Vancouver, Washington

Job Description:

Position: Receptionist

Hourly Wage: $ 17-20/hour depending on experience and schedule availability

Schedule:

Wednesday 11-8PM, Thursday 11-8PM, Saturday 9:30-8PM, Sunday 11-6PM (32 hours) OR

Wednesday 11AM-8PM, Thursday 11-8PM, Friday 11:30-8PM, Saturday 10-8PM, Sunday 11-6PM (40 hours)

Job Description:

We are looking for a warm and welcoming receptionist to add to our team at McCord’s Vancouver Toyota. This individual would be responsible for greeting clients, answering phones, attending to lobby appearance, stocking complementary guest items, and assisting in light administrative duties. The right individual will be able to work well in a fast-paced environment while providing excellent customer service.

About us:

McCord’s Vancouver Toyota has been serving the community since 1982 and has quickly grown into one of the highest volume Toyota dealerships in the region. We offer a friendly and professional work environment, competitive compensation, growth opportunities, and plenty of company perks and benefits. Our belief and experience is that if our employees are happy, our customers  will benefit from this positively. If you believe you have great character, front desk experience, and a solid work-ethic, we would like to hear from you!

Job Duties:

• Responsible for answering and attending to incoming calls and call transfers to the appropriate department or individual


• Check voicemail and return calls


• Responsible for greeting clients


• Responsible for delivery of license plates


• Responsible for maintenance of the coffee, coffee machine, and associated supplies


• Responsible for general cleanliness of the lobby and customer areas


• Responsible for providing customer guidance, support, and assistance


• Call clients regarding license plates


• Make copies for sales department


• Notify appropriate personnel for any maintenance issues reported


• Send emails to Sales Consultants upon guest arrival


• Responsible for escorting guests as needed, to the appropriate department or person to assist them


• Responsible for Thank you letters for the sales team


• Assistance in resolving client concerns and dealership questions


• Refers all concerns to lead receptionist, manager, or appropriate manager as required


• Each employee is expected to represent Vancouver Toyota in a professional manner at all times.


• Any other duties as assigned by manager            
  

Qualifications:

• 1-2 years of front desk experience


• Phone experience


• Friendly demeanor and positive attitude


• Ability to work quickly and effectively as needed


• Attention to detail


• Ability to attend scheduled shifts on time


• Follow-through regarding any client concern


• Multi-line experience


• Excellent communication skills, verbal and written


• Excellent problem solving and interpersonal skills


• Professional appearance and dress


• Excellent phone etiquette


• Superior customer service


• Ability to build rapport with teammates and department managers


• Bilingual abilities would be a bonus

Benefits:

Part-time (32 hours)

• Medical


• PTO


• Discounts on parts, service, and vehicle sales

Full-time (40 hours)

• Medical


• Dental


• Vision


• FSA & DCA


• Accident insurance


• Disability insurance


• PTO


• Vacation


• Paid Holidays


• Accident insurance


• 401(k)


• Discounts on parts, service, and vehicle sales