ESIS Claims Manager, Integrated Absence Management at Chubb in Southfield, Michigan

Job Description:

JOB DESCRIPTION

ESIS is seeking an experienced Claims Manager. The position is responsible for managing the claims adjudication activities for the integrated absence and voluntary lines of business to include ensuring quality claim handling, superior customer service and the most cost-effective resolution of claims. Implements agreed upon plans, monitors results and recommends corrective action.

Major Duties & Responsibilities

• Provide general and technical claims direction to the Claims Team Leaders and claim handlers.
• Oversee office technical quality by conducting best practice audits, identifying improvement opportunities and implementing appropriate action plans.
• Develop and implement local operating processes and claims handling procedures to ensure that quality claims service is provided to all accounts.
• Manage processes and workflows against established best practices and recommend modifications or improvements to increase productivity.
• Maintain positive relationships with clients, brokers, carriers and customers serviced.
• Participate in and support marketing and sales opportunities.
• Ensure quality and timeliness of service provided and design and implement action plans to correct deficiencies as appropriate.
• Ensure the teams establish loss reserves to reflect client and insured probable financial obligations.
• Manage and control expenses by ensuring adequate departmental controls and prudent protection of company assets.
• Manage department human resources by ensuring that organization design, staff selection, performance management, reward programs and related actions are consistent with policies, procedures and good business judgment.
• Participates in human resources processes affecting subordinates in assigned unit.
• Conducts Performance Evaluations, implements training and development and is cognizant of EEO/Affirmative Action Plans. Participates in salary administration process. Responsible for recruitment and staffing of units as vacancies occur.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.