ACA Product Success Manager at Equifax Inc. in St. Louis, Missouri

Job Description:

The ACA Product Success Manager is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management, and collaborating with the customer to ensure they are realizing expected value from Equifax ACA solutions, as well as driving adoption and retention.

This is a hybrid role based out of St. Louis, Missouri.

What You'll Do

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
• Act as the connecting thread for internal teams with the customer across the customer journey
• Drive customer advocacy in resolving customer issues from acquisition through adoption, use, and value realization
• Serve as a trusted adviser and advocate for clients by monitoring and maintaining customer health and creating customer success plans with each client
• Partner with Account Executive(s) in preparing and conducting quarterly business reviews
• Utilize voice of the customer to inform product roadmaps

• At least 5 years of sales experience through management consulting, customer success, account management, business development, or another client-facing role
• At least 5 years of experience promoting value through the customer experience using knowledge of customer success processes
• At least 3 years of experience working with complex, multi-divisional, multi-geographical customers
• At least 3 years of experience working with cross-functional teams

• Bachelor's degree in related discipline or equivalent experience