Brooksource is seeking a Utility Billing Specialist II for one of Florida's largest and most innovative universities. This position involves supporting the leadership of the 'Smart Infrastructure' group in achieving organizational objectives. The role encompasses managing utility billing collection, processing, generation, and quality assurance, which are crucial for revenue recovery, audits, analyses, and support for complex accounts across multiple campuses.
Responsibilities:
- Manage weekly utility billing & export of critical, time-sensitive billing files to the Workday system for invoicing customers.
- Create and update all accounts, including complex chargeback accounts, utility provider accounts, virtual accounts, and split allocation accounts.
- Troubleshoot billing failures through custom integration logs to identify source problems and corrective actions to maintain a tight billing schedule.
- Schedule and manage the upload/download of all monthly meter readings via route to the virtual server application using remote desktop & proprietary software.
- Perform quality assurance & analysis of read data for daily operations, verifying imported readings, imported bills, billing determinants, & event logs for validation.
- Execute and maintain the existing bill capture workflow, ensuring any errors with bill capture automation results are identified & escalated for corrective action.
- Coordinate with vendors to establish new or modified accounts requiring setup for billing.
- Conduct periodic research and analysis of historical data collected for various stakeholders for critical & routine functions.
- Perform compliance reporting, as directed by supervision, for third-party vendors.
- Manage shared drive file storage, setup, and maintenance for all UES Metering needs.
- Process weekly charges to field work orders for any requisitions, purchase orders, and credit card charges that apply to a given work order.
Qualifications:
- Bachelor's Degree in Accounting, Finance, Business Administration, or a related field preferred. Relevant experience may substitute for the degree requirement on a year-for-year basis.
- Minimum of three years of experience in utility billing, accounts receivable, or a closely related field. Experience in a university or large institutional setting is a plus.
- Strong proficiency with financial systems and databases, particularly Workday or similar ERP software.
- Demonstrated ability to troubleshoot and resolve billing discrepancies and system errors.
- Excellent analytical and problem-solving skills.
- Knowledge of meter reading and utility billing practices, including management of complex accounts.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Effective communication and interpersonal skills.
- Experience with remote desktop applications and proprietary software.
- Capability to conduct research and analysis of historical data.