Job Description: We are seeking a dynamic and experienced Assistant General Manager to lead our indoor activity park team. As the Assistant GM of our fun park, you will be responsible for overseeing all aspects of park operations, ensuring a safe, enjoyable, and memorable experience for our visitors. You will play a pivotal role in managing staff, providing exceptional guest experiences, coordinating parties, events and activities, and maintaining the facility to the highest standards.
The Assistant General Manager position requires demonstrable experience in the hospitality industry. This position is a combination of restaurant front-of-house management, excellent customer service and basic kitchen management skills. The best part is that there are no late nights or early mornings!
Responsibilities:
1. Park Operations:
Actively manage day-to-day operations, including opening and closing procedures.
Ensure the park is clean, well-maintained, and adheres to all safety regulations.
Monitor equipment and facilities to ensure they are in good working condition.
Maintain seamless interaction with Events, Marketing and General Managers.
Oversee and streamline cafe operations and offerings.
2. Customer Service:
Implement and maintain excellent customer service standards, ensuring visitors have a positive experience.
Handle customer inquiries, feedback, and complaints in a professional and timely manner.
Create and implement strategies to enhance customer satisfaction and loyalty.
Promote parties, special events, memberships and activities to guests.
3. Leadership and Team Management:
Be the smiling, positive, and proactive role model for our team.
Recruit, train, and manage a team of enthusiastic and customer-focused staff.
Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
Foster a positive and collaborative work environment that promotes teamwork and employee development.
Address employee concerns and handle disciplinary matters as necessary.
4. Scheduling, Inventory and Ordering:
Prepare weekly team schedules to match expected staffing needs.
Manage labor rate to run the park efficiently and minimize labor waste.
Manage inventory, place and receive orders and manage product cost and pricing.
5. Safety and Security:
Develop and enforce safety policies and procedures to protect both staff and visitors.
Conduct regular safety drills and training sessions for staff.
Respond to and manage any safety or security incidents effectively.
Qualifications: • Minimum 5 years experience in the hospitality industry, specifically front-of-house management with some back-of-house as well. • Excellent staff scheduling skills and the ability to manage labor rates. • Strong product management, ordering and inventory skills. • Experience with hospitality point-of -sale and scheduling software. • Ability to build and use systems to operate the park efficiently and consistently. • Strong organizational skills with the ability to manage multiple tasks.
This is a great opportunity for someone who loves the hospitality industry to make a real impact. Join our dynamic team and be part of the excitement at Activate Indoor Activity Park! If you're passionate about creating unforgettable experiences and have a talent for managing front-of-house, we invite you to apply.
Job Type: Full-time
Pay: $40,000 - $55,000 per year
Benefits: Flexible schedule, paid time off
So, are you ready to take your career to new heights with Activate? Apply today!
Activate is a family owned and operated indoor activity park in Westminster, CO. We have laser tag, VR, a ninja course, playgrounds, dodgeball, a cafe and coffee shop, and of course, trampolines.