Customer Relationship Specialist - Eurofins Environment Testing at Eurofins Analytics LLC in Ashland, Virginia

Job Description:

Company Description



Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.



Job Description



Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.


Essential Duties and Responsibilities:

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.


• Advise walk-in clients about service information and project preparation.


• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.


• Unpack shipments and document receipt of sample.


• Update client and project data records in LIMS and CRM software systems.


• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.


• Ability to assist with administrative tasks as necessary.


• Teamwork is the foundation of success at Eurofins CEI; We perform other tasks as needed across departments.

Qualifications



Education/ Experience:

• HS Diploma or equivalent


• Customer service experience 1-2 years


• Experience working in a laboratory setting preferred.

Ability and/or Skills:

• Excellent written and verbal communication skills


• Active listening


• Client-focus


• Computer literate (Office suite, Adobe PDF, CRM)


• Prioritization and on-time execution of tasks


• Process improvement


• Problem-solving and solution orientation


• Demonstrated ability to sell solutions as a result of active listening


• Strong interpersonal skills (people, social, emotional intelligence)


• Proactivity


• Team player who can self-motivate


• Performs well under pressure; thrives in fast-pace environment


• Growth mindset


• telephone system managemnet

Additional Information



Position is full-time, Monday-Friday 8 am to 5 pm with overtime as needed. Candidates currently living within a commutable distance of Ashland, VA are encouraged to apply.


Compensation: $18 / hour.


Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.


What we Offer:

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options


• Life and disability insurance


• 401(k) with company match


• Paid vacation and holidays

We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.


We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.


Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!



Find out more in our career page: https://careers.eurofins.com/



Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure :40 the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences andagroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.


In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.


As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.



Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.




Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.




Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.






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