Implementation or Project Management experience with SaaS (software as a service) platforms including planning from blueprinting through go-live support
Experience partnering with client to support implementation/integration efforts
Ability to coordinate across multiple teams to drive process -- PM, Dev, Test, Sales, AR/AP
Knowledge of SQL language
Excellent interpersonal, oral/written communication and organizational skills
Ability to work in a start-up mode: dynamic, fast growing, international
Self-motivated, positive, proactive and innovative style
Plusses
Knowledge of scripting languages such as JavaScript, Groovy or equivalent
Knowledge of Web Services (HTTP, REST, OAuth, Json, XML, CSV)
Post graduate degree
Account Payable knowledge
French fluency is a plus
Day-to-Day
The primary role of the Project Manager, Customer Implementation (SaaS) is to engage with new customers to onboard them to the SaaS Accounts Payable Automation platform and provide technical guidance during the entire process. In close conjunction with our customers and internal global support team, you will be responsible for supporting our American client base to drive customer adoption and successful implementation of the platform. You will also provide post go-live support to ensure 100% satisfaction and retention.
Daily Requirements may consist of:
Conducts all project management tasks to ensure schedule, cost, and quality goals are achieved
Develop a trusted advisor relationship with customer sponsors such that all activities are closely aligned with the customer's business case, expected ROI, and business strategy
Understand and assess customer requirements as it applies to roll out and adoption of the platform
Work with technical teams to configure the customer's application in accordance with the requirements (workflows, ERP integration, etc.
Report on the status, issues, key activities and any changes to the overall project.