This position owns the timely and accurate completion, organizing and submitting of Mechanical and Plumbing permits. This person will support the Project Managers and the Salespeople to ensure that the proper documentation and procedures are followed. Responsibilities including but not limited to customer service, general clerical duties, most permits can be done online but must be willing to commute inside of King, Pierce, Thurston, and Snohomish counties. Additionally, this role will also support the Construction Executive (Construction Standards) in general clerical duties, office organization, event planning, and standards management.
Roles & Responsibilities:
Manage and oversee the mechanical permit application approval process, issuance of permits, plan submittals, plan processing, and the payment process.
Research permit-related questions and serve as Hermanson's primary contact with those Permit Offices.
Create and maintain working relationships with City Permit Offices to facilitate communication between those offices and Hermanson employees to solve permit-related issues.
Travel to jurisdictions within the greater Puget Sound region for permit processing (mileage is reimbursed).
Travel to project sites within the great Puget Sound region for permit drop-off, if project deadlines and team capacity requires (mileage is reimbursed).
Coordinate the delivery to field and or Project Managers
Identify and recommend opportunities for improving efficiency as well as refining processes and procedures.
Assist in ensuring timely processing of plans, permits, and applications.
Manage and coordinate the routing and tracking of permits.
Send necessary updates to the team regarding the status of permits, including extension and renewal deadlines.
Work closely with the cities to understand both input and approval lead times.
Review and approve proposed street addresses for planned construction projects.
Manage all credit card payment receipts to ensure posting to the correct job in a timely manner.
Update job folders with pertinent permit information.
Maintain the permit log and Permit SharePoint page with application pending, upcoming and issued permits.
Complete permit-related printing requests.
The permit coordinator does not schedule or attend inspections.
Project Management Standards Coordinator Items:
Event planning and tracking.
Proof-read and edit project management operating procedures and forms.
Set up meetings and maintain meeting minutes as requested.
Basic Tech support for field and office.
Provides general office housekeeping.
Bi-weekly audits of office supplies/needs.
Shipping and receiving packages to and from the office.
Manages and maintains ALL office equipment / machines.
Accountabilities & KPIs
Achieves positive qualitative feedback from internal team members (salespeople, PM's, field teams, other coordinators).
Capabilities & Experience:
The qualified candidate must have at least 3 years' progressive experience in performing duties and responsibilities similar to those mentioned above. In addition, the candidate should:
Have a strong motivational fit for mechanical systems, design, and construction.
Possess strong written and verbal communication skills.
Be able to demonstrate strong organization skills.
Possess good computer skills, including MS Office and being able to navigate databases, enterprise systems and online content with ease.
Experience in a fast-paced business environment is preferred
The successful candidate will be one who knows or will be able to quickly learn Hermanson Companies process and procedures
The successful candidate should be adept at handling objections and welcoming the teams/ Clients' concerns to better understand what is needed to support them.
This position is required to support field personnel and service our customers on projects. Depending on project requirements this may require full time presence on the site and in some cases, presence before and after the project scheduled hours. Flexibility on hours and location of work is dependent on project requirements as determined by your supervisor.
Education:
Must have the educational credentials to do the compositional and computational aspects of the job (at least a high school degree/GED, with additional education being desirable).