Job Description:
Your new company
Hays Facilities Management has partnered with an established organization in NYC to hire a Director of Guest Experience.
Your new role
The job duties of the Director will include, among others:
- Create and develop strategy around the overall guest experience at the site
- Operational oversight for the Customer Experience team
- Implement KPI's and utilize data to support and develop a high-end experience
- Training and development of staff
What you'll need to succeed
The ideal candidate for this role will possess the following:
- Strong experience, (8-10 years), supporting hospitality activities
- Ability to leverage data/KPI's to both track and improve overall delivery
- Demonstrated ability to work with multiple stakeholders and business sectors
- A Bachelor's degree in hospitality or related field is highly preferred, but not required
- Confidential search
What you'll get in return
$120K - $130K per year, (may flex), plus benefits suite
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.