Mailroom and Print Shop Specialist at ManpowerGroup in Boston, Massachusetts

Job Description:

The Legal Senior Onsite Service Specialist provides direct support within a legal office environment, encompassing tasks like copy, production, scanning, mail and shipping, records support, and more. They must possess strong interpersonal skills to interact with senior attorneys, clients, and other stakeholders. Reporting to a Site Manager or similar, they handle various responsibilities including equipment scheduling, document management, billing, and customer service.

Responsibilities:

• Understands legal workflow, including chargebacks, legal technologies, and records management.
• Supports scheduling for offsite trials and coordinates equipment, labor, and supplies.
• Interacts professionally with executive-level users and delivers accurate project work under tight deadlines.
• Operates office equipment, handles confidential documents, and ensures quality reproduction and scanning.
• Provides embedded support to specific floors or practice groups, coordinates offsite projects, and maintains billing logs.
• Manages shipping, receiving, filing, scanning, and file formatting tasks.
• Performs equipment maintenance, troubleshoots issues, and maintains service logs.
• Supports facilities with moves, maintenance, and occasional cleaning duties.
• May require overtime, including off-hour emergency response.

Qualifications:

• High school diploma or GED with 1-2 years of related experience.
• Preferably, at least 2 years of experience in the legal industry.
• Strong customer service, communication, and interpersonal skills.
• May require a valid driver's license and auto insurance.

About the Company:

Ricoh is an integrated solutions provider focused on empowering digital workplaces and driving business success worldwide. They offer services, solutions, and technologies that enable individuals to work smarter and unlock organizational potential. Ricoh fosters a purpose-driven and passionate team culture, offering benefits like medical, dental, and retirement plans, as well as tuition assistance and paid time off. They are an Equal Opportunity Employer committed to diversity and inclusion.