This position leads, manages, and supports a team of service technicians. They are responsible for ensuring timely, cost-effective, and high-quality service delivery to Ricoh product users while maintaining high customer satisfaction.
Responsibilities:
Lead and support technicians in delivering excellent customer service.
Manage team performance and ensure adherence to service goals.
Train and develop technicians' skills in areas like territory management, customer relations, and technical expertise.
Respond to customer inquiries and complaints.
Manage resources and work assignments for optimal efficiency.
Motivate and inspire team members.
Oversee parts consumption and departmental expenses for profitability.
Recruit, interview, and hire new technicians (with approval).
Qualifications:
Associate degree or college coursework in business management (4-year degree preferred).
Minimum 6 years of related experience.
Valid driver's license with a clean driving record.
Strong computer literacy and application skills.
Leadership and supervisory skills.
Excellent interpersonal and communication skills.
Excellent customer service skills.
Strong organizational and analytical skills.
Excellent written and verbal communication.
About Ricoh:
Ricoh is an integrated solutions provider that connects people and technology, offering services and technologies that empower businesses and individuals. They are seeking passionate and talented individuals to join their high-performing team.
Benefits:
Competitive benefits package including health insurance, retirement savings plan, tuition assistance, paid time off, and more.
Opportunity to work in a purpose-driven and passionate team environment.