SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Job Description
JOB FUNCTIONS
Manages Quality Assurance systems functions at the site level
Create, manage and maintain sales/operational excellence performance metrics
Assists staff in audit follow-up procedures for the purpose of instruction, feedback, and continuing staff development
Participates in Strategic Planning for the department
Oversees the management of all quality systems for all laboratory sites
Acts as liaison to customer auditors and regulatory inspectors.
Hosts and coordinates inspections involving the company as necessary with regulatory agents on-site
Acts as a regulatory resource, support, and coordinator for SGS customers and staff
Prepares responses to audit reports from clients and regulatory agencies
As a part of the leadership team, conducts cross-departmental workshop training
Performs in-life audits of Good Laboratory Practice (GLP) studies
Performs final audits of Good Laboratory Practice (GLP) reports
Acts as the site Management Representative
Performs internal audits of departments, data, systems, and facilities. Reports findings to management. Organizes and plans follow-up inspections as part of corrective action processes
Performs audits of vendors and subcontractors as mandated by executive management
Oversee maintenance of SGS Operations Manual. Maintains file of all historical procedures and protocols, writes SOPs pertaining directly to quality functions, reviews new or revised SOPs
Leads compliance-driven, competitive advantage, and quality improvement projects
Qualifications
EDUCATION AND EXPERIENCE
B.S. or B.A. in relevant area of study
7+ years of experience in a testing laboratory setting, preferably with Electronic/Electrical products
Must have a solid grasp of ISO 17025/17065, 5S, Net Promotor Score, and other process/quality related areas of expertise
KNOWLEDGE / SKILLS / ABILITIES
Must be able to think critically; problem-solving skills essential
Knowledge of and familiarity with word processing and database software required
Advanced language proficiency (fundamentals of grammar and syntax) required
Solid organizational skills are required; must be able to prioritize multiple tasks
Must be able to obtain and assess objective evidence fairly
Excellent language and communication skills are required. Must be able to clearly communicate priorities and responsibilities daily. Must be able to convey complex ideas in easily understandable terms to both internal staff and outside auditors
Good listening skills are essential. Must be able to elicit precise information from persons with varying professional expertise
Solid leadership skills are essential. Must be able to lead both by example and through direct authority. Must be able to unite staff under common goals pertaining to quality. Must be able to build consensus across departments. Must be able to deliver criticism in a constructive, diplomatic manner
Must be able to with persons from diverse backgrounds