Floor Support Lead (Bilingual) – Geek Squad City - 2nd shift at Best Buy in Brooks, Kentucky

Job Description:

As the Bilingual Floor Support Lead at Geek Squad City, you’ll assist non-English speaking employees with the translation of e-learnings, job skills training, safety and security procedures, and compliance with standard operating procedures. You’ll provide employees with translated work direction and will work closely with leaders to translate feedback, coaching and goal setting. You’ll also partner leaders and human resources during the hiring process and for any workplace concerns for non-English speaking employees.

What you’ll do

• Support the recruiting, hiring and onboarding processes for candidates, hiring managers and human resources. Support candidates in completing applications and interviewing


• Help coach, develop and train team members on performance expectations. Support leaders in coaching and recognition by translating for employees


• Ensure completion and understanding of e-learnings, trainings and standard operating procedures


• Ensure employees understand departmental policies and procedures


• Provide support with the delivery of talent evaluations and performance development discussions


• Navigate conversations with respect, confidentiality and when needed, report concerns to human resources and/or the employee relations team for additional support

• Fluent in both Spanish and English, and capable of translating both written and verbal communication


• Able to stand and sit for long periods of time


• Able to work in a non-climate-controlled environment


• Able to maneuver weight up to 50 pounds with or without accommodation


• Availability to work a flexible schedule based on business needs.


• 1 year of experience in a consumer-facing or help desk environment.


• Intermediate experience using Microsoft Office (Excel, Outlook etc.)

• Effective written and verbal communication skills


• 1 year of experience in safety and security, repair, health, and/or parts and product teams


• Consumer electronics and/or appliance manufacture repair certification


• 1 year of experience working with OSHA requirements and standards


• 6 months of leadership experience


• Previous experience with hiring and training


• Able to work in a fast-paced environment

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include:

• Competitive pay


• Generous employee discount


• Financial savings and retirement resources


• Support for your physical and mental well-being

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™