As an IT Engineer on the Windows Hardware and Device Management (WHDM) squad, you will join an Agile team of IT Architects, Engineers, and Analysts who are focused on setting the Windows laptop hardware standards and managing the platforms required to manage them. In this role, you will primarily be focused on our digital experience monitoring software, Aternity.
Enhance the capabilities and value of Aternity by increasing its data collection, such as device attributes and settings, application activities, and health events. Work with others to further enhance the value of Aternity inside and outside of WHDM.
Implement and configure new and existing features of Aternity that are not yet utilized. Represent us in requesting priority feature enhancements from Aternity and providing feedback on a wide range of features and functionality.
Facilitate training opportunities for Aternity users. Some trainings will be self-developed while others will be delivered by outside partners. This will include a wide range of skillsets from beginner orientations to in-depth, advanced training.
Help to drive out the most prevalent issues facing users through reporting, alerting, and automation.
Develop, document, and communicate standards and best practices for using Aternity
These important messages will be delivered through email, Slack messaging, and live video calls.
Additional Aternity management tasks, including managing Aternity access, monitoring licenses, modifying shared dashboards, testing back-end (SaaS) upgrades, driving agent upgrades, and more.
In addition to the Aternity-related functions above, you will also work with other IT Architects, Engineers, and Analysts on the WHDM Team for various priorities related to our fleet of Windows laptops and the other systems used to manage them.
YOU'RE GOOD AT
You have comprehensive problem-solving skills to identify and solve issues quickly
You have strong analytical skills, detail-oriented, and quality-focused
You work well independently as well as part of a virtual, geographically dispersed team
You effectively handle difficult and stressful situations with poise, tact and patience
Exceptional verbal and written communication and presentation skills
You can create high-quality technical documentation
You communicate and build relationships with stakeholders and team members
You embrace agile ways of working
You seek out opportunities to expand your technical knowledge and expertise
YOU BRING (EXPERIENCE & QUALIFICATIONS)
5+ years of experience with Aternity or other application performance systems
Expert skills with the Microsoft Windows OS, including understanding the registry and WMI
Working knowledge of performance measuring and monitoring tools, including but not limited to:
Windows native performance tools
Sysinternals tools
Other industry standard tools, such as PCMark
Familiarity with SQL Server or Snowflake
Knowledge of Active Directory and Group Policy
Working knowledge of PowerShell
Familiarity with reporting tools, such as Tableau or Power BI