Position type and expected hours of work: Full-time position, typically Monday through Friday with an hour lunch break. Overtime is occasionally necessary.
Summary: Retail trainers implement training programs for retail customers to teach them protocols, techniques, and best practices of the Organix Recycling program to ensure a successful program. Identify the root cause of issues that may impact the program at the store location. Use communication skills to diffuse tense situations, effectively communicate problems and solutions to customers, and resolve issues quickly and effectively.
Essential functions:
Utilize creative learning strategies and various media formats to effectuate the adoption and impact of training content.
Consistently identify new training needs and work across multiple teams to update and/or develop necessary content and materials as needed.
Assess the training needs of all individuals and teams and conduct training for them.
Perform training sessions with new store employees through various methods to engage employees.
Run reports as necessary.
Collect feedback from management regarding training material and make improvements as per the requirements.
Proactively reach out to stores and schedule necessary training.
Help train Organix Recycling employees as needed.
Manage full training cycle such as conducting in-person activities and using e-learning platforms.
Additional responsibilities as required.
Competency:
Strong phone/email contact handling skills and active listening
Stellar business communication skills; written and oral
Willing to travel to retail stores when required.
Customer orientation and ability to adapt/respond to different styles.
Ability to multi-task, prioritize, and manage time effectively.
Working knowledge of Microsoft Excel, PowerPoint, and Microsoft Word
Ability to learn quickly new computer applications and systems.
Fluency in English is required. Fluency in Spanish is desired but not required.
Work environment: The position requires the employee to work in the office at times.
Physical demands:
Prolonged sitting at a desk and working on a computer, answering a phone.
Ability to travel.
Must be able to exchange accurate, concise, and consistent information.
When onsite, must be able to stand for extended periods (can be up to 100% of the time)
Will be required to lift at least 20 pounds.
Travel: Must be able to travel away from home for extended periods and up to 50% of the year.
Preferred education and experience:
2-3 years of proven training experience in education.
High school diploma or equivalent
Equal Employment Opportunity Policy: It is the policy of the Company to provide equal employment opportunity for all employees. Accordingly, the Company will not engage in any form of employment discrimination based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information, or any other legally protected status. The Company hereby affirms its desire to maintain a work environment for all employees that is free from all forms of unlawful employment discrimination.
Please Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.