We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
Position: Technical Support Engineer (Customer Facing, Troubleshoot/Debug, JavaScript)
Locations (3): Santa Clara, CA, San Diego, CA and Orlando, FL (Hybrid/Onsite)
Status: Contract - Only W2
Estimated Duration: 12- months
Requirement:
Deep understanding of Java, JavaScript
Experience with relational databases such as MySQL
This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.
Education:
Bachelor's Degree and/or equivalent working experience