Job Summary: We are seeking a dynamic and customer-focused Bilingual Customer Program Specialist to join our Co-Op Operations Team. The successful candidate will be a motivated self-starter with a strong work ethic who possess excellent organizational skills, demonstrated professional written and oral communication skills, dedication to client service and support as well as the ability to multitask.
Responsibilities:
Customer Relationship Management and Support
Provide exceptional phone, email, and chat French/English customer support for our client's Co-Op programs.
Utilizes knowledge of client program guidelines and business rules to review, form independent judgments, determine compliance, and process incentives claims within service level agreements.
Being part of a culture of performance and continuous improvement and collaborating with internal team to optimize delivery of support and service.
Qualifications
AA Degree in Business, Accounting or related field.
Bachelor's Degree in Business Administration or Communications preferred.
Proven track record of excellent customer service.
Detailed oriented and strong organizational skills.
Demonstrate excellent written and oral communication skills, able to effectively communicate to all levels of management.
Provide a high level of service to both external and internal customers and clients.
Ability to work independently and in a team environment to foster a strong working environment.
Possess problem solving qualities, ability to prioritize and adjust to the circumstances, and a high degree of efficiency in time management skills.
Strong math skills, attention to detail and proficiency in MS office products including Word, Excel, and Outlook are highly desirable.