We are seeking a highly analytical and detail-oriented Operations Analyst to join our team. As an Operations Analyst, you will be responsible for collaborating with internal and external teams. This role will collaborate with our Third-Party Administrator (TPA) to collect, analyze, and interpret data to improve policy holder experience; as well as identifying areas of improvement relative to day-to-day operations. Your insights and recommendations will play a critical role in streamlining operations, optimizing resource allocation, and enhancing overall business performance.
The pay range for this non-exempt role is $33.00 - $36.00 hourly; however, Bayview considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, location and key skills. This position will be on-site in our Denver Colorado office.
This position requires a strong understanding of how technology impacts the insurance industry. The Operations Analyst should have a working knowledge of insurance operations including, new business processing, agent licensing & appointment, commission processing and post issue policy service. The person in this position should be able to give input into and follow applicable business processes and procedures in order to maintain compliance with daily insurance operations.
Responsibilities
Responsible for overseeing that customer and management expectations are met or exceeded, relative to day-to-day insurance policy service.
"Customer" refers to policyholders, agents, representatives, marketing organizations and internal customers.
Aid in the monitoring of service levels established for the TPA regarding all policy related services.
Outstanding communication skills with the ability to interact with other teams and individuals to make business recommendations.
Collaborate with internal and external partners to find and implement improvements (cost, time to deliver and quality) to existing processes.
Tasks associated with our third-party vendors include changes and annual compliance reviews (Hexure, EBIX).
Contribute to the report and audit of key metrics, as well as to the automation of reporting and executive dashboards.
Work closely with channel specialists (Sales/Marketing), to support marketing campaigns and Distribution management. Familiarity with SalesForce.com or similar CRM solutions.
Participate in the update and creation of service forms and policy assembly instructions as we add additional products.
Agent & Client Portals
Collaborate with staff to design enhancements to allow for the portal's accessibility, ease of use, provide additional information and streamline current processes.
User Acceptance Testing for releases.
Other duties as needed or required
Qualifications
Bachelor's degree or equivalent work experience preferred.
4+ years' experience working with independent sales organizations.
4+ years' experience working with insurance processes.
Experience with state insurance producer appointment process
Experience with direct customer interaction.
Experience managing and working in cross-functional teams including external partners.
Strong problem-solving abilities, with the capacity to break down complex problems into manageable components.
Strong business acumen especially in the annuity business.
Working knowledge of insurance or other sales hierarchy structures.
Strong written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
Ability to work independently and collaboratively in a fast-paced environment.
Strong knowledge of MS Word, Excel, PowerPoint, and Adobe Pro.
Demonstrated ability to consistently set stretch goals and hit targets.
Ability to analyze complex information and reach reasonable conclusions.
Assess and manage risks quickly and efficiently.
Think independently and strategically.
Certifications, Licenses, and/or Registration
N/A
Pay and Benefits
salary range: $33.00 - $36.00
Discretionary annual bonuses, when paid, are based principally on the evaluations of job performance by those to whom you report. Year-end bonus amounts are subject to change based on individual and company performance - although there is no guaranteed minimum amount for the year-end discretionary bonus.
In accordance with this position, hired individuals may be eligible to participate in Company benefit plans and programs, including paid time off benefits (vacation, holiday, and sick time); group medical, dental, and vision insurance programs; life insurance and disability benefits; the Company's 401(k) retirement plan; and other fringe benefits as are made available to other similarly situated employees of the Company, in accordance with and subject to the eligibility and other provisions of such plans and programs.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.