Paid Remote Internship - Onboarding ( Customer Success ) Intern at iTrade in Charlotte, North Carolina

Job Description:

Internship - Onboarding ( Customer Success ) Intern

 

Location: Remote

 

Job Summary: iTradeNetwork is a global provider of solutions for the food and beverage industry, bringing simplicity and agility to complex supply chains with cloud-based software. We're seeking an intern to join our Onboarding team. The Onboarding team manages the customer projects that establish new connections between our Buyer and Supplier customers. As an Onboarding Intern, you'll be working closely with a small team in a fully remote environment. You'll be provided with a mentor to guide your activities and help set (and exceed!) some professional goals for your time with the team, and you'll get exposure to iTradeNetwork's customers, products, and processes, and you'll get an opportunity to build the fundamentals of a customer-facing professional skillset within a SaaS company.

 

Responsibilities: 

• Perform routine configuration tasks in iTradeNetwork's products to support Onboarding project delivery


• Monitor and triage customer requests for resolution by internal teams at iTradeNetwork


• Update, organize, and revise key customer documentation


• Collect and update customer information in CRM system (Salesforce)


• Assist in preparing information and research materials for customer meetings


• Take notes and memos during meetings; assist in the follow-up of meetings

Skills / Qualifications:

• High school degree or equivalent; must be enrolled in accredited university/college program to receive credit where applicable


• Proficient computer skills, including Microsoft Office Suite (Word, Powerpoint, Excel) and/or Google Apps Suite (Gmail, Google Sheets, Google Docs)


• Must be at least 18 years of age


• Practiced and professional written and verbal communication skills


• Self-directed and comfortable working without direct supervision


• Energetic learner and eager to tackle new projects and new ideas


• Experience in customer service or customer support is ideal
  
  

iTradeNetwork, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Success

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