Payment Processing Analyst at Sonesta Hotels International Corporation in Orlando, Florida

Job Description:

Job Description Summary

The Payment Processes Analyst effectively manages a portfolio of credit card processor merchant accounts for a portfolio of 250+ managed hotels across the US and Canada, ensuring that the locations have seamless access to effectively collect funds onsite from customers in a simple and efficient fashion. This role reports directly the Manager, Global Payment Processes, and supports the organization in providing a robust selection of gifting, paying, and financing options; to securely process $2B+ in annual transaction volume, and to detect, prevent, and mitigate fraud.

Job Description

• Managing internal team member access to credit card processor payments, merchant and chargeback portals, for individual hotel locations and multi-site corporate accounts
  
  
  • Ensuring access level is appropriately granted based on job function
  
  
  • Ensuring team member terminations are properly actioned to remove access
  
  
  • Support any training for new credit card processor reporting and interface platform to hotel teams
  
  
  • Ensuring that the master list of all merchant identification numbers is continuously up to date
  
  
  • Working with internal team members and credit card processors on closing inactive accounts
  
  
  • Supporting treasury department in setup of new MIDs
  
  
  
  


• Day-to-day 4-way card settlement reconciliations for 170+ limited-service managed hotel portfolio
  
  
  • Effectively use automations built to identify day-to-day variances on approximately 250+ merchant ID accounts daily, updating and enhancing automations as needed over time
  
  
  • Researching daily identified variances to resolution, with any unresolved items being escalated and reported out to shared service & hotel management within 5 business days
  
  
  • Maintain adequate reconciliation documentation for 3rd party external auditors to properly trace reservation to cash for all relevant card payments
  
  
  • Supporting communications on operational best practices to reduce reconciliation variances
  
  
  • Sharing reconciliation best practices with full-service managed portfolio internal team members that have card settlement reconciliation duties
  
  
  
  


• Support the Manager, Global Payment Processes in ad hoc and regular reporting and audit requests to internal and external stakeholder in various payment related areas, including but not limited to:
  
  
  • Credit card processing costs/ fees
  
  
  • Co-branded credit card performance and statistics
  
  
  • Credit card processor internal and external support tickets
  
  
  • Fraud activities/ chargeback data
  
  
  • Settlement statistics
  
  
  • Gift card metrics/ activities
  
  
  
  


• Other ad hoc payment-related duties as assigned

• 
  Technical:
  
  
  • Strong Excel skills
  
  
  • Strong analytical skills
  
  
  • Strong knowledge of banking and payment platforms and reporting
  
  
  • Strong organizational & presentation skills
  
  
  
  


• 
  Behavioral (Do the Right Thing)
  
  
  • Model expected behavior
  
  
  • Focus on an excellent customer experience
  
  
  • Treat each other with respect
  
  
  • Commit to the team
  
  
  • Be authentic and real
  
  
  • Communicate openly, honestly and clearly
  
  
  
  


• 
  Behavioral (Go Beyond)
  
  
  • Exceed expectations
  
  
  • Hold yourself and others accountable
  
  
  • Continuously improve
  
  
  • Dig deeper and find ways to succeed
  
  
  • Be innovative when problem solving
  
  
  
  

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competency.

• 2+ years' experience in credit card reconciliations for an enterprise level multi-business unit portfolio, preferably in hospitality or retail


• A solid understanding of automation technologies and their intersection with reducing manual reconciliation work


• A solid understanding of financial services/payments technology and platforms


• Strong problem-solving skills and comfort getting deep into the data; experience providing data-driven insights


• Comfort in drawing conclusions from data and making recommendations based on imperfect information; High proficiency in Excel, SQL, or other analytical tools preferred


• Effective verbal and written communication skills with the ability to leverage data from a multitude of sources to support telling a compelling story


• "Get stuff done" attitude - willingness to roll up your sleeves and engage deeply with analysts and managers, across multiple teams and agendas, to accomplish what needs to be done


• A desire to effect change and an openness to innovation within a highly collaborative team environment

Additional Job Information/Anticipated

Pay Range

$22.00 to $24.00 per hour. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.