Job Description:
About Working at Commerce
Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Annual Salary: $65,000.00 - $96,000.00 (Amount based on relevant experience, skills, and competencies.)
About This Job
The Branch Manager is the person running the branch. You'll drive and supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability. This is a very important job that's key to the branch's success. You'll be in charge of making sure branch and individual sales expectations are met; day-to-day customer service; compliance with established policies and procedures relative to bank operations; security; human resource management; etc.
The Branch Manager monitors sales results of individuals as well as the branch as a whole against established goals. You'll step in to provide coaching and assistance whenever it's needed. In addition, you'll have our own personal sales goals to meet and you may be assigned business development responsibilities as well.
You'll be a coach, leader, mentor and role model all rolled into one. You'll lead your team to build and maintain strong relationships with customers by making sure they have a great experience every time they visit the branch and by providing friendly, helpful solutions to their financial challenges.
Essential Functions
- Responsible for all retail banking day to day activities at designated location or locations
- Manage a team of personal bankers to effectively deliver the GUEST model when interacting with customers
- Proactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating and providing solutions to customer needs
- Establish procedures to monitor the results of delegations, assignments, or projects
- Adhere to established policy and procedure guidelines and ensures team adheres
- Remain current and ensure team remains current on product knowledge to assure that individual and branch sales goals are met
- Develop talent and retain team members through training, coaching and Align conversations
- Support and Promote team development via goal setting, communication, coaching, delegation, training etc.
- Utilize staff according to current staffing model
- Monitor sales efforts and results
- Observe and coach staff to improve overall customer management by providing timely feedback and guidance
- Build and maintain business by actively soliciting new business from prospective customers and work directly with current customers to sell/cross sell retail products
- Service customer needs, research problems and provide follow-up to customers/staff members
- Generate creative solutions to situations by trying different and novel ways to deal with organizational problems and opportunities
- Utilize staff according to current staffing model
- Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
- Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
- Communicate decisions, priorities and relevant information to team members effectively
- Support budget management, planning and expenditure
- Perform other duties as assigned
Knowledge, Skills & Abilities Required
- Strong knowledge of the financial services field, including knowledge of best practices
- Ability to lead a group of bankers to achieve desired results, while delivering an excellent customer experience
- Ability to interact and engage customers at point of contact - follows current model of customer engagement
- Ability to effectively communicate retail strategy to direct reports and identify opportunities and implement improvements
- Ability to maintain a high level of confidentiality
- Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
- Ability to drive results and balance management of organizational risk and meeting goals of the business
- Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
- Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
- Associate's degree or equivalent combination of education and experience required
- 2+ years experience as a Banking Services Manager/Consultant, Financial Services Representative or similar position required
- 1+ years leadership/supervisory experience required; assistant management experience preferred
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.
***Level of role is determined by knowledge, experience, skills, abilities, and education
*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is for the Branch Manager I, II and Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base salary range is $65,000 to $96,000. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 4402 Natural Bridge, St. Louis, Missouri 63115
Time Type:
Full time
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