Customer Experience Coordinator at HAYS in Raleigh, North Carolina

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Customer Experience Coordinator in Raleigh, NC/ Hybrid.


Role Description


• Working through Zendesk (customer service software) to resolve any user questions
• Mostly email based support with a few phone calls a day
• Build a great understanding of the product and processes, and clearly communicate those with the TPT voice and tone.
• Communicating directly w/ our educator community.
• depending on team, you'll be interacting with our Buyer and Seller community or our administrator community.
• You'll help our users have successful user experiences troubleshooting their issues, noticing trends, and communicating internally with teams.
• There are two different teams, one is a team of about 20 and the other about 5.


Skills & Requirements


• Must have Bachelors Degree = strong preference given to educators, former teachers; those coming out of academia, but doesn't matter what their degree is in
• One that has worked in an office/professional setting is key! (not former remote workers). They need to have experience working in an office setting ; collaborating with different departments and teams
• Some light (1 year preferred) customer service experience; doesnt matter which industry they come from but as referenced above, office setting environment (avoid ones coming out of retail/restaurants, etc)
• Detail-oriented and exceptionally organized
• Energetic self-starter who thrives in a fast-paced team environment
• Strong written and oral communication skills
• Experienced with Microsoft Word and Excel, Salesforce experience a plus
• Comfortable with technology and passionate about bringing technology into the classroom


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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