Senior / Lead Digital Product Manager at Kforce Inc in San Francisco, California

Job Description:

RESPONSIBILITIES:

Kforce's client in San Francisco, CA is looking for a Senior/Lead Digital Product Manager for customer experience. This person will come with experience working on Product and eCommerce initiatives.

Summary:
We are looking for someone who has experience working on improving and optimizing the website and customer journey experience which includes the logic of the user interface. There are many initiatives for 2024 that are related to the ecommerce experience - anything they can do to increase conversion over all (customers purchasing the items in their cart), but even increase the value of purchase and number of items purchased (i.e. building a cart of related products - think personalization and product recommendations).

Our ideal candidate is energetic, highly motivated, and a demonstrated leader whose management style is founded in collaboration and driving consensus. The job requires excellent technical, problem solving, and communication skills, as well as a motivational capability and knowledge of standards within ecommerce platforms. An important aspect of this role is working cross functionally.

Key Tasks:

• Drive functional backlog prioritization and lead various requirement discussions for product enhancements


• Develop business requirement and detailed user stories


• Serve as a liaison between Business and Technology teams to ensure solutions meet business expectations


• Attend project meetings and provide status reports to the business team


• Facilitate troubleshooting and resolution of daily project issues


• Recommend and facilitate cross-concept initiatives and features


• Assists in definition and management of project scope and subsequent change requests


• Assist in the definition and implementation of new processes as they relate to new features


• Gather, track and report metrics and key performance indicators for new features and functionality

REQUIREMENTS:

• Seeking a talented product manager with ecommerce experience and passionate about the online customer journey/experience


• Understand the customer experience between aspects like product information page, category pages, navigation and/or shopping chart/checkout


• Experience managing relationships with business stakeholders, gathering requirements and documenting those requirements in the form of user stories; Plus, working with development teams


• Experience with Jira & Confluence, specifically authoring effective JIRA stories for functional requirements, detailed acceptance criteria and prioritization with delivery teams

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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